Contracts Manager – Facilities Management
Binley, Coventry
£45,000 - £50,000 + per annum (depending on experience)
Permanent position
Due to continued growth, an opportunity has arisen for an Account Manager to join a well-established and dynamic Facilities Management business based in Coventry.
As an Account Manager, your day-to-day duties will include:
* Communicating closely with long-standing and new clients, to establish their service requirements
* Develop a strategic account plan and ensure that the contractual obligations are successfully delivered
* Ensure that the plan is clearly communicated with all necessary parties, and is understood throughout the contract to manage expectations effectively
* Visit prospective and existing client sites to assess preventative service requirements, and to price up work needed
* Prepare tender documentation using well-informed and gathered information
* Conduct regular client reviews to determine performance and shape the future strategic account plan
* Build excellent client, internal stakeholder and supplier relationships, all built on trust to enable a true partnership and to ensure effective delivery of the contract
* Manage the supply chain to deliver the contractual obligations in terms of planned, reactive, quoted and remedial works
* Lead by example and support and develop direct reports.
* Manage the contract budgets and provide budgetary reporting to both the client and internal management as required
* Monitor and drive the timely closure of all PPM, Reactive, Quoted and Remedial Works
* Ensure and improve the delivery of service excellence across the Account through maximising efficient and effective working practices and actively sharing best practice
* Promote a positive Health and Safety culture ensuring any issues and areas of concern are addressed or escalated as necessary
* Embrace any learning and personal development opportunities wherever possible
Experience required includes:
* A relevant qualification or equivalent experience of working in the Facilities Management sector would be a distinct advantage
* Experience of managing commercial contracts / customer accounts in an FM or similar field is essential
* IT literacy, particularly the utilisation of Microsoft Office / 365 packages including Excel, Word, Outlook, PowerPoint etc.
* Data management and manipulation using database CRM system to record client activity
* Managed client relationships
* Stakeholder and people management
* Worked in a customer facing environment
* Budgetary Management
* Development and realisation of cost saving initiatives
* Direct management of/communication with the Supply Chain
* Worked with suppliers/ Procurement and managed Supply Chain leverage (moved from desirable)
* Data management, analysis and reporting
* Adherence to processes and procedures
* Basic technical understanding
* Health, Safety, Environmental and Sustainability awareness
If you are looking for a new opportunity to use your existing skills gained in a role of this nature previously, and to work for a well-respected employer offering security, development and a positive working environment, then please apply with your up-to-date CV
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