Customer Service Representative – We are seeking an Excel guru, with strong VLOOKUP and Pivot Table skills, to join us as a Customer Service Representative in this full-time permanent position based in Ipswich, Suffolk.
About us:
We are a premier manufacturer of heavy-duty vehicle climate control systems, recognised for our commitment to innovation and excellence. Our products are trusted by customers around the globe, and our dedicated customer service team is integral to maintaining that trust. At our core, we believe in delivering exceptional service, and we’re proud of the supportive and collaborative environment we’ve created in our workplace.
Company benefits include:
Competitive Salary: Our offer is a salary of £28,000 per annum.
Holiday: 5 weeks annual leave
Flexible Working Hours
Employee extras such as: Cash Health Plan, Bonus Scheme, Pension Scheme, Sick Pay, Health & wellbeing programme + more.
About the role:
As a Customer Service Representative, you will serve as the primary point of contact for our customers worldwide. Your role is to deliver exceptional service and administrative support while collaborating closely with both internal and external stakeholders. Your contribution will ensure the seamless operation of our customer service functions, enabling us to exceed customer expectations consistently. Working hours for this role are 40 hours per week (Monday to Thursday: 07:30 - 4:45 pm; Friday: 07:30 - 12:30 pm).
Duties and Responsibilities include:
Responding promptly and professionally to customer inquiries via phone and email
Managing customer orders, quotations, and providing comprehensive after-sales support
Utilising customer portals effectively to enhance the customer experience
Offering administrative support to the customer service team to streamline operations
Maintaining accurate records of customer interactions to facilitate efficient communication and timely resolutions
About you:
As a Customer Service Representative, you will have previous experience in customer service or an administrative capacity, showcasing your ability to handle inquiries with professionalism and efficiency. You possess strong organisational, planning, and communication skills, coupled with a proficiency in IT, especially in Microsoft Office. Proficiency with VLOOKUP and Pivot Tables is essential for managing customer data and supporting our internal processes effectively. Familiarity with ERP systems is a plus, and experience in a manufacturing environment would be highly advantageous. If you’re a proactive problem solver who enjoys collaborating with others and can maintain composure in a busy environment, we would love to welcome you to our team!
If you have all the relevant skills and experience for our Customer Service Representative role and would like to be considered, please apply by forwarding an up-to-date CV as soon as possible. We look forward to hearing from you.
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No recruitment agencies, please
Additional keywords: Customer Service Representative, Customer Service Jobs, Customer Support, Customer Account Management, Customer Service Advisor, Customer Service Executive, Customer Care, Order Processing, Sales Support, Administrative Assistant, Office Administrator, Microsoft Excel, VLOOKUP, Pivot Tables, Excel Data Management, Data Entry, ERP Systems.
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