IT Service Desk Analyst Location: On-site Morden Duration: 3-6 months Rate: Up to £200 per day (Umbrella) We are seeking multiple IT Service Desk Analyst to provide 1st/2nd line support in Morden. This is an excellent opportunity to contribute to a high-profile rollout, working as part of a dedicated IT support team. Key Responsibilities: Provide high-quality customer support via phone and face-to-face. Act as a first point of contact for IT incidents and service requests Diagnose, troubleshoot, and resolve hardware and software issues. Support users working both remotely and on-site. Log, manage, and resolve tickets using ITSM and Asset Management tools. Escalate issues where required, following best-practice procedures Required Skills & Experience Minimum 3 years' experience in an IT support role (1st/2nd line) Strong customer service and communication skills Excellent problem-solving and troubleshooting abilities. Experience supporting Windows 10/11 and Microsoft Office 365 Active Directory user and device support Experience with VPNs and remote support tools Support for iOS and Android mobile devices General hardware support (laptops, peripherals, basic diagnostics) Previous experience using IT Service Management (ITSM) tools. Understanding of IT best practices (e.g. ITIL principles)