Customer Support Assistant | Co-op | Manchester
Co-op in Manchester is seeking a dedicated Customer Support Assistant to join its expanding team. This full-time, office-based role is ideal for someone with excellent customer service skills, strong organisational abilities, and the drive to troubleshoot issues and deliver swift, effective resolutions for clients.
The successful candidate will communicate professionally and sensitively with clients who may be experiencing challenging circumstances, ensuring that every interaction reflects Co-op’s commitment to compassion and quality service.
If you are motivated to support people through difficult times and want to build your career with one of the UK’s most trusted legal service providers, this Customer Support Assistant role in Manchester could be the perfect opportunity.
About Co-op
Co-op is a growing legal services business and the UK’s largest provider of probate services, with opportunities available in Manchester, Bristol, Stratford-upon-Avon and Sheffield. As a leading insurer, Co-op offers car, home, travel and other cover, supported by roles based at the Manchester support centre. As the UK’s sixth-largest food retailer, Co-op operates over 2,500 local, convenience and medium-sized stores nationwide, providing employment opportunities close to home for many communities.
Position: Customer Support Assistant
Job Type: Full Time
Location: Manchester
About the Role
Benefits including: annual bonus, 28 days holiday, discounts, and free support for your physical, financial, and mental wellbeing
Full time, Monday-Friday 37.5 hours per week
Manchester city centre, M4 4FW – office based
We’re looking for customer support assistants to join our probate team at Co-op Legal Services.
In this role, you’ll take inbound calls from our existing clients, providing an update on the progression of their case where appropriate or arranging for them to speak with their case manager if required. You don’t need any legal experience for this role as we’ll provide training on our case management system and probate management to enable you to provide our clients with outstanding customer service. This is a fantastic chance to develop your skills in an ethical legal business.
What you’ll do
* Take a high volume of inbound calls from our clients and support with their queries, managing their expectations around their case progression
* Co-ordinate arranging a time for the client to meet their case manager if it’s required to answer their query
* Work effectively from a task list, making sure that the task list is well maintained
* Complete a variety of ad-hoc requests to meet the needs of the team
This role would suit people who have
* The drive to troubleshoot an issue and provide a swift resolution for the customer
* Great organisational skills
* The ability to communicate professionally and sensitively with clients who are facing a difficult time in their lives
* The ability to prioritise your work and adapt to multiple requests
Why Co-op?
Here you’ll do work that matters. We’re a commercial organisation with a purpose beyond profit, you’ll have an opportunity to help us build a stronger Co-op and stronger communities. You’ll also get a package that includes:
* Coaching, training and support to help you develop
* Pension with up to 10% employer contributions
* 28 days holiday (rising to 32 in line with service)
* Discounts on Co-op products and services
* Wagestream – a money management app that gives you access to a percentage of your pay as you earn it
Building an inclusive work environment
We’re actively building diverse teams and we welcome applications from everyone. We want to build inclusive work environments, where our colleagues have equal opportunities to reach their full potential. We celebrate our differences, and recognise the importance of our teams reflecting the communities they serve.
If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We’re also part of the Disability Confident scheme, meaning we’ll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.
We’ll ask whether you’d like to be considered under the Disability Confident scheme when you apply.
If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.
You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.
You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at colleagues.coop.co.uk/diversity-inclusion-and-wellbeing.
If you’re successful in your application, we’ll perform some background checks as part of our pre-employment screening process. These will include an SRA check, credit checks, and a DBS (disclosure and barring service) check. Please note Co-op does not offer visa sponsorship for this role.
As part of your application, you’ll need to complete an online assessment. This assessment typically takes up to 50 minutes. If you’re a current Co-op colleague, this does not need to be completed.
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