This is an exciting opportunity to work with the Shop Manager, Assistant Manager and volunteer team to engage support for FNHC from the local community, maximise sales and profits, and actively promote Gift Aid and the Hospice Lottery at our new Charity Shop in the Eden Centre.
You will work 4 days a week (32 hours) including weekends and late-night opening on a rota basis.
In the Shop Manager's absence, assume full responsibility for all aspects of managing the shop, and at all times positively promote and support the aims of the charity. Working alongside the Shop Manager and as part of the FNHC Retail team, respond to the requirements of the FNHC Retail operation in order to maximise profitability and the smooth running of the shop.
Key accountabilities:
* To work closely and collaboratively with the Shop Manager and a team of volunteers to deliver an excellent retail offer for the local community
* Cover planned absence of Shop Manager (days off and holiday cover) and sickness absence whenever possible
* Assist in achieving agreed income targets – sales, Gift Aid and Hospice Lottery
* Support the recruitment, induction, training and retention of volunteers, promoting a happy and productive working environment for the volunteers
* Ensure that a standard of excellence is maintained at all times with regard to customer service
* Help maximise sales through effective stock management, pricing, display and merchandising
You should have:
* Experience of supervising a team in charity or fashion retail.
* Demonstrable experience of working as part of a team to achieve sales targets in a customer facing retail environment.
* Experience of working with volunteers, and able to work positively with people of all abilities.
* Demonstrable organisational, customer service and stock management skills.
We offer:
We offer interesting and varied roles, believe in empowerment, and offering you a competitive salary and opportunities for development and training. You will be joining a supportive culture that encourages a healthy work-life balance and you'll be part of a positive and friendly Retail team.
Workplace pension – 5% ER contribution (with an option to increase to 6%)
272 hours annual leave
Generous company sick pay allowance
Enhanced maternity/paternity/adoption leave
Access to Smart Health services (including access to 24/7 Online GP)
Employee Assistance Programme (including counselling)
Life assurance policy equivalent to 3x salary
Membership of the Blue Light Scheme, offering a wide range of discounts
Job Types: Full-time, Permanent
Work Location: In person
Job Types: Part-time, Permanent
Pay: £20,601.17 per year
Expected hours: 32 per week
Work Location: In person