Our client is looking for a proactive and customer-focused Customer Resolutions Advisor to join their Customer Experience team near Gatwick.
This role ISNT high-volume, call centre complaints— its about truly listening to customers, understanding their concerns, and working collaboratively to find the best possible solution for their individual needs.
That could mean arranging a refund, organising a same-day replacement delivery, resolving a delivery issue, or tailoring a solution that makes things right.
Please note this is a fully office based role in Gatwick with no hybrid working.
Key Responsibilities
* Deliver a positive, professional customer experience with a customer-first attitude.
* Take full ownership of customer queries from initial contact through to resolution, ensuring timely, clear, and effective outcomes.
* Understand each customers unique situation and proactively determine the most suitable solution.
* Process orders, returns, refunds, delivery queries, and account updates with a high level of accuracy and attention to detail.
* Coordinate same-day or replacement deliveries where required to meet customer needs.
* Work collaboratively with internal teams to ensure seamless resolutions.
* Identify recurring issues and provide feedback to improve processes and prevent future complaints.
Key Experience
* Previous experience in customer service, returns, or complaints handling.
* Strong listening skills with the ability to understand customer needs beyond the surface issue.
* Confidence to make informed, customer-focused decisions independently.
* High attention to detail and accuracy in processing transactions and updates.
* A proactive mindset with strong problem-solving abilities.
Package
* Salary of up to £32,000pa DOE
* Monday - Friday 8am-5pm (45 minute lunch)
* 25 day holiday + bank holidays
* Ongoing Training and Support
Interviews are happening now so if this sounds like the role for you, apply today to found out more
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