Job Description
Senior Manager, GCIO CCO Shared Services - Control Management and Framework
The Group CIO Chief Control Office (GCIO CCO) plays a key role in ensuring the bank operates within its risk tolerances and appetite by embedding effective risk and control management across GCIO.
In this fantastic new role, you will be responsible for d elivering a Control Management and Framework service to the GCIO function including a Control Architecture, Control Frameworks, and Control Standards, and c ontinuously improving products and services that enable technology risk and control management across HSBC.
You will be a leader within the GCIO Chief Control Office (GCIO CCO) Shared Services Function, enabling the GCIO function to meet the highest possible standard of control design so that HSBC has a mutually exclusive and completely exhaustive control architecture to manage our Technology risk exposure
In this role, duties will include:
* Building and coaching a high performing team of risk and control experts to set and drive standards across the GCIO function
* Setting the annual strategy for your products, services and people to continuously raise the bar on quality of features, operation and career outcomes
* Providing product expertise and ownership through proactive customer engagement, empowering the team to contribute and deliver iterative improvements, and prioritising the team's capacity to the biggest value driving solutions
* Advising and designing products, processes, and services in a commercially viable, practical and effective manner.
* Identifying trends to anticipate future developments in the risk and control environment.
* Providing Senior Management with updates on any relevant challenges to implementing products and services across the GCIO function.
To be successful in this role you should have the following skills:
Technical:
* Technology/Cyber control capabilities either directly or as a 1/2/3LOD control management function
* ServiceNow Integrated Risk Management (IRM)
* Operational risk, non-financial risk and/or technology and information security risk
* Service ownership, product definition, product delivery and operational excellence
* Translation of strategies & plans to achieve business and functional goals
* Team leadership
* Senior Stakeholder management
* Relationship management
Behavioural Skills:
* Strategic Planner
* Customer Orientated
* Outcome Orientated
* Problem Solver
* Team management
Cognitive Skills:
* Divided attention
* Quantitative
* Critical thinking
* Collaboration
* Logic and reasoning
This role is based in Birmingham on a hybrid basis.
Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.