SpaceandPeople are Europe’s leading destination media specialist with global billings exceeding £19m per annum.
We are seeking a highly organised, professional, and customer-focused Lead Qualifier to act as the first point of contact for inbound enquiries from businesses of all sizes – these range from small independents to international retailers and agencies acting on behalf of brands.
Your primary responsibility will be to engage with prospective businesses to gather detailed information through a structured qualification process to determine the most appropriate internal department to follow up on each individual enquiry.
The ideal candidate will have excellent communication skills, a friendly yet efficient manner, and the ability to manage a high volume of enquiries while maintaining a consistent and thorough approach to lead qualification.
Job Title: Inbound Sales Advisor
Location: Glasgow
Department: Sales Support
Reports To: Head of Business Development
Key Responsibilities:
• To provide a same day response to new business enquiries via phone, email, web forms and WhatsApp.
• Conduct structured conversations with prospective clients using a pre-defined list of qualifying questions
• Gather and record accurate information about the business’ requirements
• Evaluate the information provided to determine sales readiness and any support they may require, such as assistance with business planning and staffing
• Allocate and forward qualified leads to the appropriate internal team
• Maintain up-to-date records of all interactions in the lead management system (full training will be provided)
• Identify incomplete submissions and follow up for additional information where necessary
• Provide feedback to management on trends, common questions, or gaps in information received
• Provide weekly report summary of leads by category, by source and allocation
Qualifications & Experience:
Essential:
• Graduate
• Strong verbal and written communication skills
• Excellent telephone manner and interpersonal skills
• Ability to follow structured scripts and procedures
• Confidence in dealing with a variety of business sizes and types
• High attention to detail and accurate data entry
• Good organisational and time management skills
Desirable:
• Familiarity with CRMs and lead management tools
• Experience in a lead qualifying role or first customer contact role
Key Skills:
• Professionalism and courtesy
• Active listening
• Analytical thinking and decision-making
• Proactive
• Efficiency and ability to work to deadlines
Working Hours:
Monday to Friday 9am – 5.30pm
*Wednesday is currently a work from home day
Benefits:
• Competitive salary – based on experience
• Training and development opportunities
• Holiday allowance with bank holidays in addition
• Pension scheme