To lead the day‑to‑day operations of a Holt JCB depot, ensuring exceptional customer experience, strong commercial performance, safe and compliant working practices, and a high‑performing team culture. The Depot Manager is accountable for service delivery, parts performance, workshop efficiency, people development, and maintaining the depot as a flagship representation of the Holt JCB brand.
Location: Port Talbot, South Wales. Employment type: Full Time. Closes:
Key Responibilities:
Operational Leadership
* Oversee daily depot operations across Service, Parts, Workshop, and Field Service.
* Ensure efficient job scheduling, technician utilisation, an turnaround times.
* Maintain depot standards: housekeeping, tooling, equipment, securing, and presentation.
* Drive consistent adoption of Holt JCB processes, and reporting.
Customer Experience
* Ensure every customer receives a professional, timely, and solution-focused service.
* Manage escalations and resolve issues quickly to protect customer relationships.
* Build strong relationships with key local customers, contractors, and suppliers.
People Management
* Lead, coach and develop Service Administators, Parts staff, Technicians, and Engineers.
* Contudt 1:1's, performance reviews, probation management.
* Manage absence, conduct, and capability in line with Holt JCB policies.
* Promote a positive, inclusive, high-performance culture.
Commercial & Finance Performance
* Deliver depot P&L targets across labour sales, parts sales, recoveries, and margin.
* Monitor WIP, aged debt, stock accuracy, and job profitability.
* Ensure accurate job costing, warranty claims, and invoicing.
Safety, Compliance & Safety
* Ensure full compliance with Health & Safety, environmental, and JCB standards.
* Maintain audit-ready documentation, risk assessments, and training records.
* Lead toolbox talks, safety briefing, and incident investigations.
Asset & Inventory Management
* Oversee parts stock, tooling, loan equipment, and company assets.
* Ensure accurate stock control, returns and warranty processes.
Behaviour Attributes:
Customer Focused
* Acts with urgency and ownership
* Keeps customers informed without being prompted
* Looks for ways to add value, not just completing tasks.
Accountable & Results-Driven
* Takes responibility for depot performance
* Makes decisions confidently and follows through.
* Tackles issues early rather than allowing them to escape.
Professional & Respectful
* Models Holt JCB values in behaviour and communication.
* Treats colleagues and customers with fairness and respect.
* Maintains professionalism under pressure.
Continuous Improvement Mindset
* Cahllenges inefficiencies and seeks better ways of working.
* Encourages team suggestions and innovation.
* Embraces change and leads others to it.
Safety First
* Intervenes when unsafe behaviour is observed.
* Leads by example with PPE, housekeeping, and compliance.
* Embeds safety into daily routines and conversations.
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