Join to apply for the Administrator - Community Nursing Team role at Phoenix MCT
The successful applicant will be an NHS employee. We are seeking an enthusiastic and experienced administrator to join us in our friendly and proactive Community Nurse Team.
The Administrator's primary function will be to support the North Coastal Cluster Community Nursing Team along with supporting the day to day running of the nurses office. The working pattern may include some weekend and bank holiday working.
The role will include the management of referrals from entry into the team through to discharge and interacting with patients, carers and other health and social care professionals. Also, inputting to a range of patient and staff electronic systems, monitoring of staff Lone Working and document management.
Support to the team will include managing appointments, inputting onto rosters, monitoring and maintaining registers and databases and ordering of stock and equipment. The ability to travel independently between offices and cover the service over 7 days on a rota system is required.
Job Overview
We deliver community and hospital-based care to improve people's physical and mental health. We also provide specialist support to people with dementia or a learning disability.
Main duties of the job
* Managing referrals to the team via electronic systems and clinical record keeping systems
* Arranging meetings, preparing agenda, Note taking and distributing papers
* Support clinical staff by liaising with patients, gathering information for clinical staff from MDT and using electronic systems to ensure safe and effective communication
* Assist with HR, Workforce and recruitment paperwork
* Act as first point of contact for telephone enquiries by patients, their relatives and carers, health and social care professionals, referrers and the general public.
* Answer telephone, deal with enquiries, direct as appropriate, maintain accurate messages and forward to relevant person/department
* Sorting and management of incoming mail and stock deliveries.
Person Specification Education, Qualifications And Experience Essential Criteria
* NVQ 3 Administration or equivalent experience
* Computer literate and competent in use of Microsoft office applications
* Good literacy and numeracy skills
Skills and Aptitude Essential criteria
* Excellent verbal and written communication skills
* Ability to prioritise own workload and work unsupervised
* Organisation skills and Accuracy
Knowledge and abilities Essential criteria
* Accurate typing and keyboard skills
Desirable criteria
* Previous experience in a healthcare office environment
* Knowledge of medical terminology
* Knowledge of CFT IT systems
Cornwall Partnership NHS Foundation Trust welcomes and values individuals with lived experience of mental or physical ill health joining our workforce.
We are a people organisation and people matter to us. As part of the team, you'll help support the health and wellbeing of the people who live and visit this beautiful part of the UK.
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