Job Summary
The IT Service Desk Admin Assistant is responsible for carrying out administrative activities as required to assist the IT Service Desk. This includes responding to customer information requests, resetting Active Directory passwords, creating, managing and maintaining NHS Mail webmail accounts, arranging engineer visits to customers, and arranging IT equipment delivery. In addition the post holder will provide further administrative support to the IT Service Desk team and management.
Role Specific Duties And Responsibilities
* Carry out IT activities by responding to requests made by GMSS's customers and members of the IM&T team
* Reset Active Directory passwords
* Creation, management and maintenance of NHS Mail webmail accounts
* Arrange engineer appointments with customers
* Arrange delivery of IT equipment
* Log Service Requests and assist customers using the self-service portal
* Provide administrative support in running reports, collecting and collating data from management systems
* Champion a customer-focused approach and the delivery of high-quality products that respond to customer needs and delight NHS GM/GMSS customers
* Contribute to the future business of NHS GMSS through generating ideas for new or more efficient ways of working in response to customer requirements and self-generated insights
* Prepared to undertake and complete tasks outside of their job description on an as required basis in response to business demands
Job Description and Role Context
The IT Service Desk Admin Assistant is responsible for carrying out administrative activities as required to assist the IT Service Desk. This includes responding to customer information requests, resetting Active Directory passwords, creating, managing and maintaining NHS Mail webmail accounts, arranging engineer visits to customers, and arranging IT equipment delivery. In addition the post holder will provide further administrative support to the IT Service Desk team and management.
Person Specification
Essential
* Educated to GCSE level or equivalent (three A-C grades) or NVQ level 3
* Previous experience of working in an IT environment or similar administrative role
Desirable
* Experience of dealing with customers over the phone
* Knowledge of IT hardware and software technologies
Details
* Date posted: 03 September 2025
* Pay scheme: Agenda for Change
* Band: Band 3
* Salary: £24,937 to £26,598 a year per annum
* Contract: Fixed term
* Duration: 6 months
* Working pattern: Full-time
* Reference number: 896-STR-1214
* Job locations: St. James\'s House Salford / Hybrid working, Salford, M6 5FW
Employer details
NHS Greater Manchester Integrated Care
Address: St. James's House Salford / Hybrid working, Salford, M6 5FW
Employer's website: https://www.gmsharedservices.nhs.uk/
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