Kick-start your career in IT support.
Our client, a dynamic and growing organisation, is looking for a motivated Helpdesk Analyst to join their IT team. This role is ideal for someone who enjoys solving technical problems and helping others, while gaining valuable experience in a fast-paced and supportive environment.
Key Responsibilities:
Provide first-line IT support to users via phone, email, and helpdesk ticketing systems
Diagnose and resolve hardware, software, and basic network issues
Log and track support requests, ensuring issues are resolved efficiently
Escalate complex technical problems to senior IT staff when required
Assist with setting up computers, devices, and user accounts
Support system upgrades, maintenance tasks, and IT-related projects
Requirements:
Degree in IT, Computer Science, or a related discipline (desirable but not essential)
Basic understanding of computer systems, operating systems, and networking
Strong troubleshooting and problem-solving abilities
Excellent communication and customer service skills
Ability to manage multiple tasks and prioritise support requests
A positive attitude and eagerness to learn new technologies
What Youll Gain:
Practical experience within a professional IT support environment
Training and mentorship from experienced IT specialists
Exposure to a variety of technologies and business systems
Opportunities to gain industry certifications and progress within IT support
A friendly, collaborative team environment
Competitive salary and benefits package
Apply now and begin your journey toward a rewarding career in IT support.
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