Who We Are:
Invicti is an application security leader protecting over 3,500 organizations worldwide through our DAST-first Application Security Platform. Our flagship products, Netsparker and Acunetix, enable security and development teams to continuously secure web applications through proprietary proof-based scanning and predictive risk scoring.
Location: Candidates to be already based in the United Kingdom
Who You Are:
Our Enterprise Customer Success Manager role is a fantastic opportunity for you if you are a customer-focused professional with Customer Success or Account Management experience in the Technology space. You’re a self-starter committed to maintaining the highest levels of satisfaction among Invicti’s customer base.
Your ability to work in fast-paced environments, exercise strategic thinking, and ensure clients realize the value of their investment is essential. You will drive adoption, renewals, expansion, and advocacy.
What You’ll Be Doing:
* Leading all post-sales activities for Invicti's customers through relationship-building, product knowledge, planning, and execution
* Acting as the voice of the customer
* Collaborating with Sales, Marketing, Product, Engineering, and Development teams to embed strong customer messaging
* Renewing and expanding long-term partnerships independently
* Achieving quarterly metrics on customer retention, upselling, and price increases
* Driving customer adoption, training, and best practices to maximize value
* Conducting Quarterly Business Reviews to promote positive outcomes
* Analyzing data to discover insights and inform recommendations
* Monitoring accounts for churn risks and proactively mitigating them
What You'll Need:
* At least 3-4 years of experience in Customer Success or Account Management within the Tech industry
* Experience building relationships with clients
* Familiarity with managing renewals and upsells
* Strong presentation, facilitation, and communication skills
* Excellent time management and organizational skills
* Desire to work in a dynamic startup environment and contribute to offerings and client interactions
* This role requires in-office presence at our Malta office on Tuesdays and Wednesdays.
Why Invicti?
Your Health & Wellness Matters:
* Health Insurance: Covering 100% of employee healthcare and dental premiums, with contributions for dependents
* Life Assurance: Covering 3x annual salary
* Pension Plan: 4% employer and 5% employee contributions
* Employee Assistance Program: 24/7 emotional support, counseling, life coaching, and more
* Family Leave: 39 weeks paid leave for birthing parents, 4 weeks for non-birthing parents
Work-Life Balance:
* Remote work options
* Quarterly Thrive-Wellness Days
* Volunteer Days: 5 paid days annually
* Paid Birthday Off
* Mobile Allowance
We Value You:
Recognition and rewards culture, emphasizing personal and professional growth. Invicti embraces diversity and inclusion, creating a space where everyone feels valued and included.
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