Responsible to: Practice Manager Accountable to: The General Practitioners in the Partnership/Seaton Surgery Main Purpose of the job: To ensure the smooth running of the reception in a professional and organised manner. To be the focal point of the surgery and to act as a liaison between patients, clinicians and other members of your practice team, to provide a high standard of customer services at all times. The post holder will be required to cover annual leave and staff sickness which will include moving shift patterns to accommodate this. Reception Duties: 1.
Greet all patients on arrival ensuring all patients are checked in to the computer system; 2. Use care navigation to book and direct patients to appropriate pathway; 3. To answer the telephone dealing with or redirecting enquiries; 4. To handle face to face general enquiries, with onward referral where necessary; 5.
Opening and distribution of mail as appropriate; 6. Workflow of letters both electronic and paper format into and out of the practice, including referrals, ensuring correspondence is kept up to date; 7. Make new and follow-up appointments including booking interpreter services; 8. To be involved in the call and recall of patients; 9.
Responsible for dealing with messages from patients/clinicians or external bodies; taking appropriate action where required; 10. Generate electronic/online repeat prescription requests and allocate as instructed, prepare repeat prescriptions following practice protocol and set out for verification and signature of doctor; 11. Record requests for home visits and ensure that they are recorded and passed onto the duty doctor on call; 12. Register new and temporary patients following practice policy, offer registration health check; 13.
Ensure that the practice NHS email accounts are regularly actioned and documents managed as directed; 14. Ensure that the workflow tasks are completed appropriately; 15. Maintain supplies of stationery available in reception area; 16. Ensure that the telephones are turned on and switched over to the out of hours service as appropriate; 17.
Leave reception area tidy and ready for incoming colleagues; 18. Staff working in the evening, to make sure that the premises are fully vacated by patients via checking public areas. Ensuring that the premises are securely locked including windows and to turn on the security system if last person to leave the premises; 19. Undertake any other duties as instructed by management.