First Impression Assistant
Salary: £24,570 per annum, plus company benefits
Location: Leeds, LS1 4AP
Contract: Full Time, Permanent
Shifts: 37.5 hours per week, Monday – Friday, 8:30am until 5pm with 1 hours unpaid lunch break(shifts can change based on client requirements)
Work model: Fully onsite
Williams Lea seeks a First Impression Assistant to join our team
Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms. Williams Lea employees, nearly 7000 people worldwide, who provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.
Purpose of role
The First Impression Assistant is the first point of contact for visitors calling or visiting our client's office. Duties include welcoming clients and visitors to the office, handling switchboard calls, organising and preparing hospitality and offering administrative support to the firm. Every task which is undertaken must be delivered with an exceptional customer service approach.
A successful First Impression Assistant should have a welcoming and pleasant personality, with the ability to easily build rapport with people. They'll be able to deal with urgent tasks in a timely and effective manner, and the ability to multitask is important for this position.
Key responsibilities
* Meeting, greeting, and interacting with visitors, tenants and contractors
* External and internal call and email handling including taking and passing on accurate messages
* Updating log-books and schedules
* Processing deliveries
* Ordering, organising and assisting with building events
* Populating data collection workbooks
* Ensuring that security to the building is maintained in line with guidance and standard operating procedures
* Carrying out the reception training for any cover team members and identifying ongoing
* Training needs for the cover team, liaising with the Team Leader as needed
* Raising any concerns about process, practice or incidents as appropriate
Personal attributes
* Previous receptionist experience is essential
* A committed attitude and dedication to creating a memorable guest experience
* Fluent written and spoken English
* Experience using email and Microsoft packages
* An energetic approach that shines through in your work
* A team focused attitude
* A natural passion and desire to make every visitor smile
* Excellent personal presentation
* Adopts the company values – Teamwork, Integrity, Passion and Success
* Is innovative and can spot an improvement opportunity
* Has the ability to empathise and understand the customer's needs
* Has exceptional communication skills
* Appreciates and values each other's differences
* Always considers the best interests of the company, colleagues and customer
* Has a diligent work ethic
Rewards and Benefits
We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:
* 25 days holiday, plus bank holidays(pro-rata for part time roles)
* Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV's, laptops and computers or household appliances.
* Life Assurance
* Private Medical Insurance
* Dental Insurance
* Health Assessments
* Cycle-to-work scheme
* Discounted gym memberships
* Referral Scheme
You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects
Equality and Diversity
The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a "protected characteristic" in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.
If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at (we do not accept applications to this email address).
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