Job Title
Integrated Care Systems Manager
Job Details
Function: Customer Engagement
Location: Field Based – East Anglia
Contract: 12 month Fixed Term Contract
Salary: £39,618 with potential to rise to £46,610 over 3 years
Closing Date: Friday 8th May 2026
Summary
The Integrated Care Systems Manager plays a central role in supporting NHS Supply Chain’s mission by managing relationships across a high number of NHS trusts within the East Anglia region. This role involves building senior-level partnerships, developing IC plans to deliver value beyond savings, coordinating internal expertise, and delivering value that goes beyond savings. The postholder balances strategic long-term projects with day-to-day account management, administrative coordination, and proactive problem‑solving. Regular travel is essential to visit trusts, stakeholders, and NHS Supply Chain sites for meetings, ensuring a visible and responsive presence across the region.
Responsibilities
* Develop and implement ICS level plans to deliver value beyond savings across an ICS, utilising a consultative approach.
* Develop strong senior relationships, co‑ordinating and structuring internal resources to support customer activities.
* Influence a complex business internally to support the goals of the customer which the Regional IC lead will co‑ordinate.
* Hold accountability and autonomy to work in partnership with customers to deliver value, whilst identifying and seeking support where required.
* Work collaboratively with colleagues responsible for other activities (such as clinical support and systems training etc), and co‑ordinate those activities into a single customer plan.
* Identify, manage and accelerate delivery of growth and savings opportunities for assigned territory.
* Own first line customer relationships.
* Work collaboratively with customers and colleagues to achieve joint goals.
* Drive value for customers.
* Hold accountability for revenue and savings KPIs within assigned region.
Key Skills
* The ability to influence senior stakeholders, both internal and external.
* Effectively engaging at a broader and deeper level across the customer base, whilst influencing a complex business internally.
* Being able to hold strong internal networks and relationships to influence decisions successfully in the interests of customers.
* Advanced level of consultative selling.
* Building effective relationships and engaging with a wide network.
* Leveraging a wide network to provide insight and influence outcomes.
* Utilising a customer focused approach.
* Clear and effective communications skills.
* Managing complexity.
* Ensuring accountability.
Travel & Driving Licence Requirement
Due to the travel requirements of the role, candidates must possess a full, valid driving licence.
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