Overview
Job Description - Travel Experience Counselor I (2500008L). Defense and Government/Travel Consultant/Customer Service Travel Agent (entry level).
Do you want to work in a collaborative, international environment — whether in person or remotely? Are you experienced and/or passionate about providing top-quality customer service? If the answer is “yes”, we should talk.
Our organization serves world‑class clients across six continents. As a Defense & Government travel consultant (travel counselor), you will provide outstanding customer service through various channels to corporate travelers before, during and after their business trips.
Welcome to a culture of caring. Joining this team means being part of a collaborative, global community with a core value of caring. Our commitment to corporate social responsibility is rooted in what we do and who we are. We foster a high‑performance, high‑quality environment supported by leaders to help you succeed. We look for people who bring a positive attitude and a strong sense of belonging to our offices, remote teams, and contact centers.
With a 150+ year history in travel, CWT is excited about the future of corporate travel. We proudly serve U.S. military and government clients and grow as a team by bringing in new talent. CWTSatoTravel, the U.S. military and government division of CWT, provides seamless travel management for U.S. federal clients and operates with a global team of associates across multiple locations.
As part of the Traveler Experience organization, you’ll help deliver an exceptional travel experience from start to finish and contribute to safe, enjoyable journeys for our clients’ traveling employees.
Responsibilities (On a Day-to-Day Basis)
* Create and complete travel arrangements (air, hotel, car, rail)
* Ensure reservations are built according to client standards and preferences
* Act as a trusted advisor by offering informed and insightful recommendations that enhance the traveler experience
* Handle basic and moderately complex bookings with potentially non‑standard and multi‑destination itineraries, ticket exchanges, and complex fares
* Escalate the most complex bookings to more experienced staff
* Assignments include both routine and non‑routine work
* Benefit from comprehensive training by experienced colleagues and use our social intranet to stay up to date
Qualifications
No experience in defense & government travel? No problem. Your passion for service excellence and your commitment to supporting your team are what’s most important. Our clients are at the heart of what we do, and we want to hire people who feel the same way. If you’re willing to learn, we will teach you everything you need to excel in this exciting industry.
The kind of attributes we’re looking for in new team members include:
Languages
* English fluent – written and spoken
* 2nd language a plus
Knowledge, Skills And Abilities (KSAs)
* Detail-oriented
* Good verbal and written communication skills
* Basic MS Office
* A genuine passion for high-quality customer service — we care about our customers and it’s important to us that you do too
* Strong teamworking skills
* A positive, “can do” attitude
* Willingness to learn and grow
Primary Location: 0
Work Arrangement: Office - Client
Employment type: Standard
Job Family: Travel Counselor
Scope: Regional
Travel: No
Shift: Variable
Organization: TX_Military & Government
Job Posting: Sep 12, 2025
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