Customer Care Advisor (Nights) – At NeedSalary: £ 37,833.12Location: Andover Shift Pattern: 4 on, 4 off 44 hours per weekAt Pure, we're on a mission to transform the end-of-life sector through choice, exceptional service, innovation, and care. As part of The Pure Group, we're proud to be the UK's leading direct cremation provider and one of the fastest-growing businesses in our sector. Backed by strong investment, financially secure, and continuing to grow, we help thousands of families every year through some of life's most difficult moments. We are FCA regulated, customer-focused, and proud to have more 5-star Trustpilot reviews than any of our competitors.The OpportunityWe're looking for a compassionate, resilient and highly organised Customer Care Advisor (Nights) to join our At Need team in Andover. You'll be one of the first people families speak to following a bereavement, providing reassurance, guidance and practical support at a time when it matters most. You'll also help coordinate overnight operations across England and Wales.What You'll Be DoingTaking inbound calls from customers and families requiring our serviceProviding clear, empathetic guidance and support following a bereavementRecording information accurately and compliantly within our CRM systemCoordinating collections and transportation activities across England and WalesProducing schedules, routes and operational documentation for field teamsActing as a key point of contact for operational colleagues overnightLiaising with hospitals, care homes and external professionals when requiredSupporting operational continuity and preparing work for daytime teamsWhat We're Looking ForExcellent communication and listening skillsA calm, empathetic and professional telephone mannerStrong attention to detail and accuracyConfidence working within detailed procedures and compliance requirementsStrong IT and organisational skillsResilience when dealing with sensitive situationsA positive, team-focused attitudeWhy Join Pure?Be part of a growing, market-leading organizationWork for a business that genuinely makes a differenceJoin a supportive and values-driven teamReceive comprehensive training and developmentBuild a rewarding career within a successful and expanding businessOur Benefits30 days' holiday plus bank holidaysBupa Health Cash PlanLife AssuranceCompany Pension or SMART Pension optionFamily-friendly occupational benefitsEmployee Assistance Programme – 24/7 supportComprehensive Induction and Learning & Development AcademyDiscounted Gym Membership and Cycle to Work SchemeFriendly, supportive modern working environmentOur Commitment to InclusionThe Pure Group is proud to be an equal opportunities employer. We welcome applications from all backgrounds and are committed to creating an inclusive workplace where everyone feels valued, respected and able to thrive.We are committed to ensuring every candidate is treated fairly and with respect throughout the recruitment process. If you need any additional support or adjustments during the recruitment process, please let us know.Please note, we may need to undertake a vetting process through the Disclosure and Barring Service (DBS) or Disclosure Scotland on new employees, dependent on requirement. All gaps in your CV must be disclosed.We reserve the right to close this advertisement early if we receive a high volume of suitable applications.