Hire/Customer Service Apprenticeship
Are you looking to kick start your career or grow your career in a different industry? Keen to work for one of Britain's Top Employers? If you're passionate about customer service, teamwork and sales and want the opportunity to earn whilst you train for a nationally recognised qualification, we want to hear from you! Joining our family as a Hire Customer Service Assistant, you’ll help customers find the tools they need and arrange a hiring contract. It could be anything from earth-movers to drills, but whatever equipment is required, safety will always be your priority. With your support and fantastic service, you’ll have customers singing our praises.We’re looking for individuals with the potential to be future leaders within our business. You’ll be someone who is keen to immerse themselves and work across all areas of our businesses with the ambition and desire to build a long lasting, successful career with us. What’s in it for you?A competitive salary and benefits which include 22 days holiday, a half yearly colleague bonus and colleague discounts across the Travis Perkins Group businesses. We also have a number of online discounts at leading retailers from theme parks to eating out and cinemas. Our working hours also offer a great work life balance - most of our customers choose to enjoy their weekends and bank holidays which means you can too!To succeed, you’ll need: * To be a natural people person - great with customers and colleagues alike * The ability to learn new systems and skills quickly * A friendly, helpful personality * Some mechanical knowledge or an interest in tools and equipmentHow will we support you?Right from the start of your career with us, you’ll be supported in your development. You’ll join our Certificate in Merchanting Programme, a 12 month Apprenticeship that will give you the tools to be successful in your role. Over the length of your apprenticeship programme, you’ll explore:
1. Our safety culture within branch
2. The products we sell and the services we provide
3. What makes us different and keeps us as the number one choice for our valued customer base
Our Apprenticeships are focused on your development and factor study time into your working week, so you can achieve your qualification without affecting your work-life balance. We provide you with a fantastic support network through; 1:1 coaching, mentoring and technical and skills training to enable you to progress your career with us. Along the way, our experienced team will provide you with plenty of support to ensure you get the best out of your Apprenticeship. And it doesn’t have to end here, as we have a suite of Apprenticeship programmes that can support you to continue to develop your career with us, all the way up to the Boardroom. What will you be doing?There is no such thing as a typical day in Branch life at Travis Perkins. What you can expect is to gain exposure across a number of areas within your branch, allowing you to see where your strengths and interests lie and the direction you would like to develop your career in. Your role responsibilities will require you to:
4. Talk to customers on our trade counter, building strong relationships that keep them coming back to Travis Perkins
5. Service tools and be part of the Tool Hire Team.
6. Support our customers with their purchases by providing information on our products, preparing quotes, fulfilling their orders in the yard or taking sales over the phone.
7. Work with a friendly, down to earth team to provide the 5* service our customers have come to expect from us
8. Relief driver - must have a driving licence.
Does this sound like you?We hope you can say ‘Yes’ to all of the characteristics below - they are in the DNA of all our fantastic Apprentices. Are you someone who:Knows what great customer service looks like, and how to provide it.Is able to build relationships with people at all levels and enjoys working within a sales environmentLoves to learn, develop and expand their knowledgeIs comfortable working with technology and keen to be a part of Travis Perkins’ digital transformationA bit more about us…