We are looking for Business Development Managers for the Public and Private Sector of varying levels within the software sales space who are looking for their next challenge in a globally expanding business which specialised is customer experience and utilises generative AI to provide a seamless customer journey.
Before applying for this role, please read the following information about this opportunity found below.
Key Responsibilities:
Account planning
* Achieve revenue & margin targets from new customers on a monthly, quarterly and annual basis.
* Create and maintain documented account development plans.
* Work with marketing or other internal departments to proactively identify and target customers.
* Build sales approaches for specific customer accounts.
* Develop and maintain an adequate pipeline of opportunities.
* Provide accurate forecasting of opportunities by effectively progressing sales opportunities.
* Keep internal systems and contacts up to date with progress.
Customer relationships & satisfaction
* Regularly meet and build effective relationships with existing and potential customers.
* Drive the promotion and sale of additional services to or through the customer.
* Maintain a detailed knowledge of customer objectives and key personnel.
* Set customer expectations during sales, delivery and throughout the contract.
* Coordinate internal teams to deliver to customer expectations.
* Escalate on behalf of the customer as required.
Bid/tender management
* Work closely with presales, delivery, support and any bid-related teams to effectively create, sell and deliver new business wins.
* Motivate and coordinate any virtual bid team to deliver a quality bid/tender ahead of deadlines.
* Qualify prospective customer accounts fully in order to ensure all likely customer questions/interests are addressed constructively during the sales process.
* Take overall responsibility for delivering any assigned opportunities, whether directly managed or through a bid team.
Product and sales expert
* Maintain a broad understanding of key products and technology relevant to our services.
* Maintain a good understanding of industry developments.
* Illustrate business advantage of our products and services to customers and other sales colleagues.
* Contribute thought and expertise to brand/marketing activities as required.
* Mentor and advise other sales colleagues in order to assist their development/closing of opportunities.
Candidate profile
* Bachelor's degree.
* Good experience of closing major accounts, at least 5 years.
* Demonstratable experience of meeting or exceeding sales targets.
* SaaS/CCaaS Experience.
* Proven ability to complete high priority sales deals, from point of contact to completion.
* Good communication, including presentation skills and being able to adapt style to suit the audience.
Salary: up to 250k uncapped.
Note: after submitting your application your CV will be reviewed and forwarded to our client. If selected for an interview, we will get in touch with you asap.