Job ID: 4538 | Work Model: Full-Time | Contract Type: Permanent | Job Category: Customs clearance
Hours: Monday - Friday 0800-1700
Location: Northampton
Why work for DACHSER?
We’re a family-owned global logistics provider delivering over 83 million shipments a year, including everything from fashion, DIY, chemicals to medical equipment. Internationally, we are among the top 15 logistics providers in terms of sales revenue. We combine and integrate the world's most intelligent logistics network capabilities that keep the global economy running – today and tomorrow.
Tasks
* Coordinate with internal and external customers to gather necessary information for completing Customs Representation Authorization and customs declarations before shipping.
* Review customer documentation to ensure all required data, such as EORI, VAT numbers, legal entities, customs procedures, and other applicable formalities, are present before starting customs clearance.
* Proactively preventing and investigating patterns to resolve queries and avoid trailers being diverted to an Inland Border Facility (IBF).
* Reducing transit times and customs debt to ensure that Dachser’s Transit Guarantee is not compromised. Promptly submit Transit Arrivals to Customs.
* Identify and amend uncleared entries in a timely manner.
* Resolve issues by collaborating with customers and relevant teams via email and telephone.
* Communicate proactively with the Team Leader to ensure any issues or potential issues are known within the team.
* Maintain meticulous attention to detail of electronic data at all times.
* Adhere to standard operating procedures for Customs and AEO processes.
* Uphold Dachser values in your daily work ethic.
* Efficiently manage personal and group email boxes. This is a multi-disciplinary role, and the tasks could vary day to day.
Qualifications
* Experience of complying with internal SLAs
* Excellent communication skills – with the ability to communicate verbally and in writing
* An awareness of European geography Influence and impact people across all levels in the Organisation
* Ability to listen to others and understand the situation from their perspective
* Excellent problem solving and analysis skills
* Mathematical and computer literacy
* Attention to detail and high levels of accuracy
* Skilled in adapting their style and language to suit the customer, department or level that they are dealing with
* A high customer service orientation with a passion for delivering quality
* Highly adaptable
Benefits
* Employee Assistance Programme - helping you deal with personal problems that might adversely impact your work performance, health and wellbeing
* Employee discounts – with access from day one to a multitude of discounts for holidays, high street fashion, supermarkets, gym memberships, insurance, and so much more
* Pension – an efficient and flexible pension plan that you pay into based on your pensionable salary and your level of contribution. You also benefit from tax relief
* Health – we offer free eye-tests and money off vouchers
* Life Assurance - Death In Service benefit
Georgia Langley
Northampton, Regional Office UK, DACHSER Ltd.
At DACHSER, all people are welcome. Diversity and equal opportunities are an integral part of our corporate culture. We see the uniqueness of each individual, and thus the diversity of our teams, as the driving force behind our daily work and innovations – because: Logistics is People Business. We look forward to meeting you.