The underwriting department supports the Bank by processing mortgage applications for new and existing borrowers, ensuring that the Bank’s lending policy and appetite for risk are correctly applied. They adhere to the relevant regulatory requirements, with fair customer outcomes a high priority at all times. As Underwriting and Completions Consultant, you will have the opportunity to provide excellent customer service to all internal and external customers whilst maintaining quality with assessment of key underwriting and completions documents. You will be responsible for key stakeholder management of inbound and outbound calls with brokers and solicitors as well as driving pipeline chasing from full application to completion. Your responsibilities will include… Providing a consistently high quality of customer service to both external and internal customers whilst managing inbound and outbound calls with brokers and solicitors as well as driving pipeline chasing from full application to completion. Ensure that all enquiries and complex queries relating to Underwriting and Completions are dealt with promptly, efficiently and in accordance with the Bank’s service standards, policies and procedures and the UK Finance Mortgage Lenders Handbook for Conveyancers. Assess mortgage application & post offer documents and Process Certificate of Titles in line with the Bank’s policy and standards. Manage escalation calls from mortgage intermediaries and Solicitors. Liaise with underwriters and legal where necessary on complex policy decisions. Provide referral/ recommendations to Underwriters for offer approvals with rationale support. Identify any potentially fraudulent activity and escalate any concerns to Management or the appropriate person in line with procedure. We offer a base salary dependent on experience of between £25,000 - £26,000 and a competitive benefits package including: Enhanced family-focused benefits Hybrid-working of 3 days based in the office and 2 at home following probation Annual bonus opportunity Please use this link to see the fantastic benefits available at OSB: OSB Careers OSB Group is a specialist mortgage lender and retail savings bank. Alongside passion for our products and customers, we're passionate about our people and want to continue building a collaborative and engaging environment! We are looking for talented individuals who have the experience and knowledge set out below: Previous customer services experience within a regulated environment (financial services, banking or utilities) Confident speaking to customers on the phone in relation to mortgage application processing Strong knowledge in stakeholder management, hitting KPI’s and knowledge of mortgages is desirable If this sounds like you, please apply now! For internal applications please visit the internal careers page to apply. Still on the fence? Hear from our team or explore our process: OSB Careers Shortlisted candidates will go through a personalised recruitment process, that is relevant and conversational – inclusive any individual reasonable support required. We want to bring out the best in you! Diversity, Equity & Inclusion Not sure if you meet the spec? Let us decide. Research tells us that those from marginalised groups feel like they need to meet 100% of the criteria to apply. Here at OSB, we are committed to inclusivity and understand the value different experiences and perspectives can bring, so please don’t feel like you need to check every box to apply for a role internally. We champion diversity at all levels, with Board-level Diversity Champions tracking our progress. We are proud to be signed up to the Women in Finance Charter to actively support the growth and development of senior women in our sector and are dedicated to treating all our employees and job applicants equally, opposed to discrimination on any grounds.