Junior Technical Support Engineer
Salary starting at £25k (with a clear pathway you develop technical knowledge and performance)
Full Time, Permanent.
Harrogate (HG2)
Sector – PCB Manufacturing & Supply
* Are you someone that likes to make things happen?
* Are you organised and customer focused?
If this is you, then we have an exciting opportunity to join an established and respected Printed Circuit Board (PCB) specialist.
Fineline VAR are the UK subsidiary of Fineline Global, one of the world’s leading suppliers of PCB’s. Following continued growth, we are looking for a Junior Technical Support Engineer to join our team who is focused on providing a first-class service to manage our customers’ needs.
We put customer service at the heart of what we do and working from our offices in Harrogate, you will provide dedicated technical support and build strong relationships with our ever-expanding consumer base.
General Job Description
The Junior Technical Support Engineer provides assistance with the end‑to‑end engineering process across a wide range of PCB technologies. This role acts as a key technical link between customers and global PCB manufacturing partners, supporting the review of PCB designs, resolution of engineering queries, and the controlled release of products into production.
The role has a strong focus on the Engineering Query (EQ) process, where you will work closely with both customers and factories to help ensure PCB designs are fully manufacturable while continuing to meet functional and performance requirements. You will be supported by senior engineers as you develop your technical knowledge and confidence in managing EQ discussions.
Duties include:
* Supporting and increasingly taking ownership of the Engineering Query (EQ) process
* Support and review customer orders against approved quotations (price, lead time, Incoterms, issue levels)
* Check customer data packs using CAM software
* Support EQ discussions between customer and factory
* Assist with production release after EQ approval
* Manage and store approved data within the CRM system
* Working with internally and externally based colleagues to develop and grow technical knowledge.
* Undertake any other reasonable duties required in line with capabilities and the needs of the company and its customers.
You will possess:
* Excellent verbal & written communication skills.
* A structured and independent way of thinking.
* Experience and confidence in general computer-based systems with a willingness to learn CAM and CRM systems
* Strong attention to detail
* Ability to work in an open-office environment.
* A desire to progress.
Work Experience Requirements
* Interest in PCB manufacturing
Education Requirements:
* GSCE minimum (or equivalent).
INDLS
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