Objective:
To maximise the profitability of the site through achieving PR targets, wages, cleanliness standards, overheads, and other business and financial goals. Ensure site consistency through quality staff recruitment and training, demonstrating effective leadership skills and adherence to all policies and procedures.
Reports directly to the Multi-site HHK/District manager.
Join us and you will receive:
* A personal development plan to support your induction and a learning & development framework for your career with the company.
* Career progression opportunities.
* Automatic enrolment into a workplace pension scheme.
* Recognition, incentives, and awards.
* Up to 28 days paid holidays.
Commercial responsibilities:
* Manage wages in line with productivity targets. Review projections regularly to enable accurate scheduling of hours. Organise workload and staff effectively.
* Manage PR performance and take necessary actions to improve.
* Ensure management hours are aligned with budget.
* Control overheads by reviewing orders against budget where applicable.
* Maintain cleanliness standards as per client expectations and customer feedback, ensuring standards are met daily to ensure client satisfaction.
Business responsibilities:
* Ensure all company systems are actioned promptly and adhered to.
* Recruit quality staff using the company's system, professional interviewing techniques, and selection standards to maintain headcount.
* Provide all staff with professional training to meet job requirements.
* Regularly brief staff on key performance areas.
* Maintain regular communication with clients and review feedback daily.
* Ensure all SLAs are being delivered.
* Use a problem-solving approach to address issues proactively.
* Adopt a hands-on approach where necessary to deliver results.
* Maintain a good professional relationship with clients at all times.
Key responsibilities:
* Ensure compliance with all legal standards.
* Meet all Health and Safety requirements as per HASAWA to ensure staff safety.
* Guarantee staff and property security through adherence to policies and procedures.
* Project a professional image and attitude, following the company uniform policy and standards.
* Ensure staff meet performance standards at all times.
* Adopt a zero-tolerance approach to performance issues.
* Follow all personnel policies and procedures laid down by the company.
* Perform any other duties as directed by the company.
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