NHS Barnoldswick, England, United Kingdom
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NHS Barnoldswick, England, United Kingdom
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Job Summary
Patient Service Advisor
35 hours per week over 5 days between the hours of 8.00am and 6.30pm
Excellent customer care skills are essential for this role to provide a high level of reception/patient service to our registered patients at the practice.
* We have a very supportive team and access to the NHS Pension. We do not work weekends or late nights.
* Experience of using EMIS Web and working in a GP Practice, healthcare setting or in customer services is preferred but full training and support will be given to the successful candidate.
* Applicants should be friendly, confident with proven communication and good organisational skills.
* The role of Patient Service Advisor can be demanding so we are looking for someone who is highly organised and good at multi-tasking.
* You must be flexible with hours to cover annual leave/sickness leave.
* Job description and person specification available on request.
* £12.22 per hour.
* Closing date for applications Weds 6th August
Previous applicants need not apply.
Please note if you have not been contacted within 4 weeks of the closing date you have not been successful in being short listed for an interview.
Main duties of the job
* Main duties of the role:
* Process email, telephone, and e-requests for appointments; and care-navigate/signpost patients to the most appropriate health care professional.
* Utilise extended access appointments as required.
* Answer incoming phone calls and deal with the callers request appropriately.
* Book patients in and deal with enquiries at the main desk.
* Take messages in an efficient and effective manner, ensuring responsibility is retained until successfully handed over/recorded/relayed.
* Send AccuRx message and deal with responses
* Process incoming and outgoing mail/email
* Initiating contact with and responding to, requests from patients, team members and external agencies.
* Speak to patients to try and resolve issues before they become complaints.
* Process repeat prescriptions including those submitted online and by email.
* Photocopy documentation as required.
* File and store records as required.
* Data entry of new and temporary registrations and relevant patient information as required. Promote digital services at every opportunity.
* Scanning of patient related documentation and attaching scanned documents to patients healthcare records.
* Action emails, attaching to records as required.
* Receive specimens from patients in line with relevant policy, health and safety and infection control requirements.
* Support all clinical staff with general tasks as requested
About Us
Barnoldswick Medical Centre is a friendly local practice with 4 GP partners and 3 salaried GPs.
Supported by a wide range of other healthcare professionals and a friendly reception and administrative team.
We are looking for a friendly, enthusiastic individual to join our team.
Details
Date posted
23 July 2025
Pay scheme
Other
Salary
£12.22 an hour
Contract
Permanent
Working pattern
Part-time
Reference number
A1495-25-0002
Job locations
Barnoldswick Medical Centre
Park Road
Barnoldswick
Lancashire
BB18 5BG
Job Description
Job responsibilities
* Open the building as required and be logged on to EMIS ready at the beginning of your shift.
* Monitor the practice appointment system
* Process email, telephone, and e-requests for appointments; and care-navigate/signpost patients to the most appropriate health care professional.
* Utilise extended access appointments as required.
* Answer incoming phone calls and deal with the callers request appropriately.
* Book patients in and deal with enquiries at the main desk.
* Answer the intercom and book patients in appropriately.
* Take messages in an efficient and effective manner, ensuring responsibility is retained until successfully handed over/recorded/relayed.
* Send AccuRx message and deal with responses
* Process incoming and outgoing mail/email
* Initiating contact with and responding to, requests from patients, team members and external agencies.
* Speak to patients to try and resolve issues before they become complaints.
* Input data into the patients healthcare records and code data on EMIS Web system where necessary.
* Process repeat prescriptions including those submitted online and by email.
* Process requests for online medical record access.
* Photocopy documentation as required.
* File and store records as required.
* Data entry of new and temporary registrations and relevant patient information as required. Promote digital services at every opportunity.
* Scanning of patient related documentation and attaching scanned documents to patients healthcare records.
* Action emails, attaching to records as required.
* Process requests for information i.e. SAR, insurance / solicitors' letters and DVLA forms to the administrative team.
* Receive specimens from patients in line with relevant policy, health and safety and infection control requirements.
* Manage all queries (including administrative queries) as necessary in an efficient manner and abide by information governance in respect of data protection and confidentially.
* Maintain a clean, tidy, effective working area at all times
* Support all clinical staff with general tasks as requested
* Prepare the white board for the following day including room allocation
* Close the building at the end of the day as required.
Job description
Job responsibilities
* Open the building as required and be logged on to EMIS ready at the beginning of your shift.
* Monitor the practice appointment system
* Process email, telephone, and e-requests for appointments; and care-navigate/signpost patients to the most appropriate health care professional.
* Utilise extended access appointments as required.
* Answer incoming phone calls and deal with the callers request appropriately.
* Book patients in and deal with enquiries at the main desk.
* Answer the intercom and book patients in appropriately.
* Take messages in an efficient and effective manner, ensuring responsibility is retained until successfully handed over/recorded/relayed.
* Send AccuRx message and deal with responses
* Process incoming and outgoing mail/email
* Initiating contact with and responding to, requests from patients, team members and external agencies.
* Speak to patients to try and resolve issues before they become complaints.
* Input data into the patients healthcare records and code data on EMIS Web system where necessary.
* Process repeat prescriptions including those submitted online and by email.
* Process requests for online medical record access.
* Photocopy documentation as required.
* File and store records as required.
* Data entry of new and temporary registrations and relevant patient information as required. Promote digital services at every opportunity.
* Scanning of patient related documentation and attaching scanned documents to patients healthcare records.
* Action emails, attaching to records as required.
* Process requests for information i.e. SAR, insurance / solicitors' letters and DVLA forms to the administrative team.
* Receive specimens from patients in line with relevant policy, health and safety and infection control requirements.
* Manage all queries (including administrative queries) as necessary in an efficient manner and abide by information governance in respect of data protection and confidentially.
* Maintain a clean, tidy, effective working area at all times
* Support all clinical staff with general tasks as requested
* Prepare the white board for the following day including room allocation
* Close the building at the end of the day as required.
Person Specification
Qualifications
Essential
* Patient Service Advisor
* CATEGORY ESSENTIAL DESIRABLE
* Qualifications and professional experience
* Good general education
* Reception / customer care experience
* GP/NHS experience
* Working knowledge of Microsoft Office applications
* Knowledge skills and abilities
* Deal confidently and courteously with people both in person and over the telephone
* Work flexibly as a team member
* Work on own initiative and prioritise workload
* Good keyboard skills
* Clear and concise communication skills
* Accurate recording of information
* Ability to deal with difficult people
* Friendly and approachable
* Ability to work under pressure
* Attributes
* personable manner with good sense of humour
* well-presented and well mannered
* self-motivated, self-confident and self-reliant
* enthusiastic, honest and reliable
* patient, tolerant, tactful and discreet
Desirable
* AMSPAR qualification
* EMIS Web experience
Person Specification
Essential
* Patient Service Advisor
* CATEGORY ESSENTIAL DESIRABLE
* Qualifications and professional experience
* Good general education
* Reception / customer care experience
* GP/NHS experience
* Working knowledge of Microsoft Office applications
* Knowledge skills and abilities
* Deal confidently and courteously with people both in person and over the telephone
* Work flexibly as a team member
* Work on own initiative and prioritise workload
* Good keyboard skills
* Clear and concise communication skills
* Accurate recording of information
* Ability to deal with difficult people
* Friendly and approachable
* Ability to work under pressure
* Attributes
* personable manner with good sense of humour
* well-presented and well mannered
* self-motivated, self-confident and self-reliant
* enthusiastic, honest and reliable
* patient, tolerant, tactful and discreet
Desirable
* AMSPAR qualification
* EMIS Web experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Barnoldswick Medical Centre
Address
Barnoldswick Medical Centre
Park Road
Barnoldswick
Lancashire
BB18 5BG
Employer's website
https://www.barnoldswickmedicalcentre.co.uk/ (Opens in a new tab)
Employer details
Employer name
Barnoldswick Medical Centre
Address
Barnoldswick Medical Centre
Park Road
Barnoldswick
Lancashire
BB18 5BG
Employer's website
https://www.barnoldswickmedicalcentre.co.uk/ (Opens in a new tab)
LNKD1_UKTJ
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Temporary
Job function
* Job function
Other
* Industries
Administrative and Support Services
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