Customer Service Advisor
Reference Number: JR250262
Location: Brighton
Working Pattern: Part Time, 18 hours per week
Contract Type: Permanent
Number of roles: 1
Salary: £24,570 per annum
We are looking for a Customer Service Advisor to join our team.
As a Customer Service Advisor, you will be primarily responsible for Building management, Financial, Marketing Promotion, Service provision, Compliance, andany other duties as required by the Management team
This is an excellent opportunity for Customer Service Assistant or Customer Service Support, who is looking to expand their skills and build their career with an industry leader.
A detailed job description can be viewed here. If the link does not work for you, please copy and paste the following URL into your web browser: https:///3ty2u385.
What you’ll bring to the role
1. Provide cheerful reception service to all students and visitors
2. Possess excellent oral and written communication skills including the proven ability to engage with customers and colleagues alike
3. Embrace the ‘more than just a room’ philosophy of Kaplan Living
4. Have a passion for customer care and a sensitivity to students needs
5. Have experience in a customer facing environment
6. Have experience of working in an effective Health Safety culture in line with legislation
7. Have good IT skills (MS Word, Excel, and be adaptable to foster new skills to operate Kaplan’s internal management systems
8. Ability to offer flexibility in working hours
9. Maintain confidentiality of anything discussed, overheard or dealt with whilst carrying out the role
Essential skills/ experience
10. Have experience in customer service, hospitality or student service provision, ideally accommodation
11. Be able to engage in team work
12. To be able to work on own initiative
13. Ability to prioritise workload and meet deadlines
What we do
Part of Kaplan Inc., one of the world’s most diversified education businesses, Kaplan Livingis a leading provider of Purpose-built Student Accommodation in the UK. We provide accommodation primarily for Kaplan International Pathways Colleges and Kaplan International English Schools along with a provision for University and Direct Let accommodation.
What we offer
As well as a competitive salary, hybrid/home working where possible, and paths for career progression, we offer a comprehensive benefits package that includes:
14. 28 days annual leave*
15. Big discounts on Kaplan courses for you and your family
16. 24/7 confidential helpline providing counselling and other support services
17. Company pension contributions
18. Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels
19. Medicash Health Cash Plan
*