Correla are looking for a Customer Enquiries Supportto join our team.
Salary: c£25,000
About us
In March 2021, Correla was created, as an independently owned business to bring in private investment to fuel innovation in the centre of the energy market and beyond.
Correla is derived from correlation, becausewe’re all about exploring and enhancing relationships between data, people, and processes. Our SaaS products and Managed Service solutions combine to power industry innovation, simplify an increasingly complex market, and deliver cost and operational efficiencies.
Our goal is to support industry transformation, to move to a net-zero future and to positively impact the end-consumer.
About the Role
* You will be responsible for answering customers calls and queries via telephony and tickets channels.
* You will build Customer Rapport: Establishing a personal connection to enhance the customer experience.
* You will collaborate seamlessly within the team and adapt to changing situations.
About you
* You will have some level of customer service experience
* You will have strong verbal and written communication abilities
* You will have an Aptitude for critical thinking and resolving complex issues
What we offer
* Locate for your day
* Uncapped annual leave
* 6-12% Pension Contribution
* Private Healthcare
* 26 weeks’ full pay equal parent leave
* Wellbeing Services
* And more!
At Correla, we are committed to working towards being a more diverse and inclusive workplace where our people can truly be themselves. We recognise the benefits of having talented people from a range of backgrounds and cultures who bring different perspectives, life experiences and diversity of thinking.
Our aim is to attract and retain the very best diverse talent to help create an exciting, innovative, and successful business that enables us to deliver an exceptional experience for our customers. We would therefore like to encourage applications from people with varied skillsets and experience and from different backgrounds and sectors to help shape our future.
Correla is an Equal Opportunities Employer. We believe in equality of opportunity regardless of race or racial group, ancestry, place of origin, ethnicity, sex, sexual orientation, gender identity, gender expression, gender re-assignment, age, record of offences, marital/civil partnership status, family status, pregnancy, maternity and paternity, religion/belief or disability. We promise that your opportunity for employment with us depends solely on your qualificatio
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