Resident Liaison Officer - Hemel Hempstead31k car or car allowance
We are currently seeking a dedicated Resident Liaison Officer to work with our leading main contractor in the social housing sector, operating on a planned maintenance/refurbishment project in Hemel Hempstead. Based on site in the Hemel area you will be a vital link between the site team, residents, and clients. You will be working on a planned refurbishment project so knowledge of this will be useful.
Key Responsibilities:
Booking appointments and managing schedules.
Handling resident complaints and issues with professionalism and efficiency.
Maintaining property records and conducting validation and customer satisfaction surveys.
Facilitating communication between all stakeholders for a seamless project experience.
Working proactively to minimize disruption to residents and establish positive relationships with all parties involved.Requirements:
Previous experience working on planned maintenance projects as a Resident Liaison Officer (RLO) is essential. 12 months
Exceptional communication skills and ability to work collaboratively.
IT proficiency and adaptability to on-site operations.
Ability to work independently and as part of a team.
Strong interpersonal skills and a proactive attitude.
Ambitious, innovative, and self motivated
Must have driving licence If you meet the criteria above and relish the idea of working for a well-established business where you will be supported to thrive in your career and rewarded with a competitive salary and package, we’d love to hear from you. Please contact Lucy Van der Gucht at Build Recruitment, (phone number removed) or email for more information