About the Role
We are looking to welcome a team leader/medical receptionist into Lister Medical Centre. In this essential role at the practice, you need to be able to be focussed and experienced to support and advice the reception team to support the smooth running of front of house reception
The hours are 30 per week Monday to Friday covering 2 shift patterns alternating.
1. Week 1 - to
2. Week 2 – 1pm to 7pm
Some flexibility is required as you will sometimes need to work additional/alternative hours to cover for colleagues.
For further information please see attached or email for the attention of the management team at .
About the Candidate We are looking for a team leader/medical receptionist to join our busy practice team and help make a positive impact on our local community. We would welcome applications from organised, adaptable, and friendly individuals, who are keen to help us provide high levels of customer service and have the following attributes:
3. Excellent communication skills, with a clear and polite telephone manner;
4. Able to lead a team with confidence and be the first point of contact to support and mentor the reception team assisting them with queries they are unable to resolve;
5. Ability to work in a polite, confidential and discreet manner, respecting patients at all times;
6. Experience of working with the general public, being sensitive and empathic in distressing situations;
7. Confidence to work as part of a team and ability to "think on your feet";
8. Strong IT and administration skills;
9. Previous team leading or healthcare receptionist experience is essential.
About Us
We are a friendly, supportive, democratic, well organised and enthusiastic GMS Practice, dedicated to providing traditional family orientated General Practice based at a new purpose built single site health centre in Harlow. We currently have approx 20,000 patients, 5 Partners, 3 Salaried GP’s, a large nursing support team and a vast array of administrative staff. We are a Training Practice and also Teaching Practice for Cambridge students. We are also a Research Practice.
We are consistent high achievement in all QOF and Enhanced Services areas with an innovative team structure with individual patient lists (around 2,500 per FTE GP). We operate the SystmOne computer system. We are active members of local GP federation and ICB.
Lister Medical Centre has easy access to M11/M25, is close to London and Stansted and attractive Essex and Hertfordshire countryside, there are excellent schools locally.
Disclosure and Barring Service Check
Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.