Our client, a renowned industry leader in creating innovative climate solutions is seeking a skilled
Technical Support Engineer
to join their team. This is an exciting opportunity for a customer-focused professional to play a crucial role in delivering exceptional service and support.
On offer:
Competitive base salary of up to
£45,000
per annum including extensive benefits: Private Medical Insurance, company bonus, death in service, enhanced pension, purchase additional holiday and fantastic career progression opportunities.
As a Technical Support Engineer, you will be responsible for planning and allocating technicians to customer site visits, ensuring the right skills are matched to each project, installation, decommissioning, or breakdown. This critical role involves managing a high-volume workload, providing technical support and building strong customer relationships as a trusted point of contact.
Responsibilities:
* Plan and allocate technicians to customer site visits based on skill sets
* Manage a high-volume workload, ensuring resource allocation and processing of work orders
* Provide technical support to technician and troubleshooting issues
* Collaborate with internal and external teams, fostering relationships through exceptional customer service
* Diagnose system problems during installation and servicing, working closely with internal teams to resolve issues
* Identify areas for sales opportunity improvement
* Using CRM and operational systems, to generate reports
* Assist service/hire desk and customer care teams with administration during peak times
Who They're Looking For:
* Experience in a service or field-based technician role - desired
* Strong understanding of customer service principles
* Excellent interpersonal skills to build and maintain relationships
* Strong problem-solving abilities
* Proficiency using customer service software, CRM systems, MS Office and diagnostic software
If you're looking for a challenging role with genuine opportunities for growth,
apply now
and take your career to the next level.