Social network you want to login/join with:
Service Desk Analyst required. My client are one of the UK’s Top 30 independent accountants and business advisors, providing specialist accountancy, tax, audit and business advice. They utilise a significant investment in IT to gain advantage over it’s competitors and relies on the IT Team to provide a reliable service to support it’s daily operations.
Due to on-going growth, they are now looking for a Service Desk Analyst to join their IT Team who will be responsible for supporting their 3 main sites and 500 employees in Staverton and Cheltenham. This role offers potential career progression within the team and internal & external training for your personal development.
Position Overview
* Providing 1st & 2nd Line technical support (phone, email and in person)
* Logging of support tickets for all issues flagged, including daily checks
* Management of incidents
* Building of user equipment (laptops)
* Documentation: procedures, configurations, training
* Maintaining an orderly and tidy working environment for all area’s under the control of the IT department
* Ownership of 1st and 2nd line support processes, e.g starter, leaver and transfer processes
* Maintenance of end-user and meeting room equipment (WebEx) builds and processes
* Active Directory / GP / DHCP / DNS Management
Position Requirements
* Full UK Driving License
* Experience in a Service Desk / IT Support role
* Good knowledge with Microsoft 10 and Microsoft Office 365
* Good knowledge of Google chrome
* Good understanding of LAN, WAN, DHCP, DNS
* Active Directory Management
* Experience in automation processes
Position Remuneration
* Monday to Friday (rotating shift pattern)
#J-18808-Ljbffr