Customer Service Administrator Rushden, Northamptonshire NN10 £26,725 per annum Hours: 9am – 5pm, Monday to Friday Commutable from Kettering, Northampton, Wellingborough Permanent Office based role Are you a proactive and detail-oriented individual with a passion for delivering excellent customer service? Hawk 3 Talent Solutions are recruiting for a Customer Services Administrator to join our dynamic company based in Rushden, Northamptonshire In this role, you’ll be the key link between our customers and internal teams, ensuring smooth order processing, prompt issue resolution, and clear communication. Reporting to the Sales Manager, you’ll help drive customer satisfaction and support business efficiency Key Responsibilities: Manage customer orders and forecasts with accuracy and timeliness. Handle customer enquiries via phone and email professionally. Resolve customer issues on first contact whenever possible. Maintain accurate system data and remove obsolete information. Support the external sales team with administrative and logistical tasks. Liaise with technical, sales, and production teams to provide updates. Build strong relationships with customers and internal teams. Identify cross-selling and upselling opportunities. Prepare reports and forecasts as needed. Contribute to continuous improvement initiatives. What We’re Looking For: Experience in a fast-paced office or customer service environment. Proficiency in Microsoft Office (Excel, Word, Outlook). Strong attention to detail and data entry accuracy. Excellent communication and interpersonal skills. Ability to work independently and manage workload under pressure. A positive, can-do attitude and eagerness to learn. Experience in manufacturing or distribution is desirable but not essential. Benefits Onsite Parking Pension Plus other If you would like to apply for the role of Customer Service Administrator then please email your CV to or call Deb on (phone number removed) Closing date is 1.12.2025 Please note this could change subject to suitable applications. Hawk 3 Talent Solutions are acting as an employment agency on behalf of its client. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website. Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future