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Role overview
The Store Manager oversees daily operations, drives sales performance, manages a team of motivated employees, and ensures exceptional customer service to achieve business goals.
Responsibilities
* Effectively run all store operations to meet or exceed sales & KPI targets.
* Set clear sales goals, track performances, and evolve processes for continuous store growth.
* Create and maintain colleague schedules to ensure proper coverage and productivity.
* Build a positive team culture through recruiting, training, and continuously developing your team.
* Analyze sales data and financial reports to make quick and well-informed decisions, identifying and responding to areas of opportunity operationally & commercially.
* Develop and implement strategies to meet and exceed sales targets, including attracting, engaging, and motivating customers with the latest visual merchandising techniques.
* Ensure merchandise displays are attractive and align to brand guidelines, delivering the highest level of service to achieve a positive net promoter score (NPS).
* Address customer inquiries, feedback, and complaints in a timely and professional manner.
* Drive existing customer loyalty programs and promotions to enhance customer engagement.
* Maintain compliance with company policies, procedures, and regulatory requirements, monitor and control store expenses to stay within budget, and ensure health & safety regulations are followed.
* Contribute to achieving or exceeding the store’s monthly sales target and drive all additional KPIs, including but not limited to Units, Conversion, ATV, UPT.
* Achieve upselling or cross‑selling targets, maintain a high NPS, ensure stock accuracy during store audits, and ensure all new colleagues complete mandatory training.
* Ensure employee satisfaction, engagement survey results meet or exceed company benchmarks, and operational costs are kept within the allocated budget.
Skills and Experience
* Previous management experience in a fast‑paced Retail / Customer Facing environment.
* Passionate about retail and hold a good understanding of the latest trends and competitors.
* Strong leadership skills with prior experience of coaching and developing a strong team.
* Strong communication skills, proven track record of managing and exceeding sales targets and KPIs.
* Experience in analysing reports & making commercial decisions, keen eye for detail & commerciality.
* Previous experience within visual merchandising would be advantageous.
* Promote JD Group values to internal and external stakeholders.
Benefits
* Quarterly discretionary bonus schemes.
* Company discount of 30% off a large number of products in‑store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
* Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health).
* Access to digital health and well‑being services through our benefits platform (TELUS Health).
* Health cash plans.
* Wide range of internal development courses to support personal and professional development throughout your career journey with the Group.
* Access to apprenticeships & accredited qualifications – Earn while you learn and gain nationally recognised qualifications (England Only).
* Company Sick Pay scheme.
* Health Care Cover.
* Discounted Gym memberships at JD Gyms.
* Life Assurance.
* Access to colleague networks, to share lived experiences and support initiatives that drive positive change.
* Opportunities to volunteer and contribute to JD Foundation.
* Employer engagement forums to help influence positive change.
* Incremental Holiday Allowance.
Due to the high volumes of applications our opportunities attract, it takes time to review them all. If you don’t hear back within two weeks of you applying, please consider your application to have been unsuccessful on this occasion. Applications that meet the skills criteria will be contacted for a 1st stage meeting with the talent team. Shortlisted candidates will then be invited to interview with the hiring manager. Thank you again for your time. #Millets
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