Overview
Role: Head of Relocation Services
Location: Sawston, Cambridge, CB22 3FG
Salary: From 45k per annum, plus car allowance and bonus
Contract type: Full Time, Permanent
Hours a week: 37.5 Hours (Monday - Friday)
Do you want to work in a vibrant and rapidly growing business? Due to growth here at Restore, we have an exciting and permanent opportunity for someone who is looking for not just "a job" but a career as a Head of Relocation Services.
The Head of Relocation Services is a leadership role, fully accountable for the operations within their geographical area. This leadership role provides the right role guidance, direction and coaching to ensure their team delivers a sector-leading service in operations and a continuously improving experience for customers to ensure we are the leading corporate and life sciences relocations business.
Responsibilities
* Responsible for all operational delivery - areas of accountability include but are not limited to safety & compliance, premises and fleet, project & move management, customer satisfaction, people
* Able to provide strong financial delivery through budgetary / P&L management
* Accountable for leading the teams engagingly, creating an environment where they are at their best and are empowered to deliver the right outcomes for their customers
* Lead the team in a customer-focused way, where every decision and action continuously improves the customer experience
* Build trusted collaborative relationships with other senior managers/leaders within the Restore group
* Lead the solution design process to maximise outcomes in terms of savings, efficiency, and risk mitigation
Qualifications
* Motivational leader who inspires performance in others
* Excellent communication and presentation skills to engage stakeholders at all levels
* Builds rapport and trusted relationships, where everyone works together to achieve shared goals
* Takes ownership of their own and their team's actions to achieve business goals
* Strong commercial awareness and management of P&L responsibilities
* Focused on outcomes and delivering the right thing for the customer and the business
* Have experience of large volume, warehouse and operations, relocations/diary management experience is desirable
* B2B experience is essential
* Hold a Transport Managers CPC licence or be prepared to achieve soon after commencement of the role
Benefits
* Annual Leave - 25 days + bank holidays
* Life Assurance - 2x basic annual salary
* Bereavement Counselling - Support during difficult times
* Free Onsite Parking
* Employee Assistance Programme (EAP) - Confidential counselling via Health Assured
* Eye Care Support - Free eye tests and up to £70 towards glasses for DSE users and drivers (includes retinal photography for drivers over 40)
If you are an energetic and motivated individual with a passion for delivering exceptional service, we want to hear from you. Join us at Restore Harrow Green and be part of a team dedicated to making a positive impact on our clients and the environment.
#J-18808-Ljbffr