The Membership Manager plays a key role in supporting the Director of Golf and Head of Resort Sales by overseeing all aspects of both corporate and individual memberships. As the primary point of contact for members, this role ensures a seamless and engaging membership experience.
Responsibilities
* Serve as the main liaison for all membership-related enquiries and communications
* Manage the full member lifecycle, including onboarding new members, handling renewals, and addressing ongoing member needs
* Collaborate with the Bookings & Reservations Team to coordinate member-related bookings and support service delivery
* Quote for a variety of golf events, ensuring a high standard of organisation
* Maintain accurate records and provide timely reporting on membership activity
* Uphold the highest standards of customer service, contributing to overall member satisfaction and retention
Qualifications
* Meticulous attention to detail and strong organisational abilities
* Excellent communication and interpersonal skills
* Proven ability to manage multiple tasks and deadlines effectively
* A proactive, customer-focused approach with a commitment to service excellence
This role is ideal for someone who thrives in a fast-paced hospitality or golf environment and takes pride in creating positive member experiences.
Compensation: Competitive salary
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