Technical support

Entry‑level Technical Support – Security Company in Horsham – 25k‑28k depending on experience

My client is a leading security software company across the globe.

Looking for a bright and ambitious individual to join the IT helpdesk team to bolster their ability to assist customers with their queries.

You will be part of a growing helpdesk team. You will be able to learn and expand your skills, with lots of opportunities for career progression.

Responsibilities

• Answering the helpdesk phone line & helpdesk ticketing system
• Answering general queries
• Investigating issues and resolving them where possible
• Ensuring that all queries are responded to within timeframes
• Logging bugs and communicating them to the development team for resolution
• Basic account management such as registration/cancellation of software licenses, assistance adjusting settings, and providing training
• Assisting with the launching of new clients
• Working with third-party partners to resolve issues with API integrations
• Experience/Knowledge with SQL would be a bonus

The role considers candidates with a customer service background or previous IT support experience.

The role is being offered on a full-time basis and requires on-site attendance.