Description What if you could do the kind of work the world needs? At WSP, you can access our global scale, contribute to landmark projects and connect with the brightest minds in your field to do the best work of your life. You can embrace your curiosity in a culture that celebrates new ideas and diverse perspectives. You can experience a world of opportunity and the chance to shape a career as unique as you. You will become part of a dynamic team, working together to support our engineers in collection of payments for the exciting projects they have delivered for their clients. You will play an active role in process improvement projects, always making things better. You will pull together reporting that improves transparency of the effectiveness of our debt collection team and strategies then work with your team and stakeholders to challenge them to achieve even more. The majority of your time will be spent coaching your team members to help them develop and building relationships with key stakeholders across Finance and our operational business to handle escalations from your team, joining calls with clients or internal debt review calls when they need your help in bringing debt to its conclusion. You will become a key member of the wider business team and an expert in collecting cash in our industry. A little more about your role… Leading and engaging your team successfully Having clear ownership and detailed knowledge of your team’s debt ledger Building great, productive relationships across all levels of the business Driving cash flow to meet your team and your stakeholders’ targets Helping stakeholders understand how to use our Debt Collection Agency Raising the profile of the credit policies and Credit Management services Support your team in ensuring they meet and exceed the set monthly KPI’s Your Team Reporting to the Senior Credit Manager you’ll be responsible for a team of Credit Controllers across multiple locations Working 3 days a week in our modern offices, alongside other Shared Service Teams to support collaboration We pride ourselves on fostering a supportive and inclusive workplace where every team member feels valued and empowered Our work environment is designed to be dynamic and engaging, promoting both personal and professional growth We believe in open communication, continuous learning, and a strong sense of community within our teams Employee assistance programme is available for employee wellbeing What we will be looking for you to demonstrate… People management experience in Credit Control. If you’ve worked in a Professional Services environment (like a Law firm or Consultancy) or Engineering / Construction sector, all the better. Can you manage multiple priorities, manage your own time and meet deadlines? You’ll need to have great attention to detail and understand what it takes to deliver an excellent service to your customers. You’ll also need to understand what grate leadership looks like and how to deliver that for your team. We try to contact our internal and external customers by telephone rather than email, so you’ll need to be comfortable with that and with the behaviours you’ll need to display as an ambassador for WSP. You’ll also need to be able to write great, accurate and concise emails. You may be studying for CICM (Chartered Institute of Credit Management) exams or already have them. Or you may be studying for a different qualification or be interested in exploring one. Either way, you’ll want to continue developing yourself and your career with WSP. Imagine a better future for you and a better future for us all. Join our close-knit community of talented individuals who share your passion for making a positive impact. Our global team includes more than 69,000 employees, working together to make a difference in communities both close to home and around the world. With us, you can. Apply today.