Job Summary
* Warm, friendly, and professional approach
* Strong customer service experience (contact centre experience a plus)
* Excellent communication and IT skills
* Flexible, positive, and empathetic attitude
* Ability to work Mon‑Fri, 8:30am‑5:00pm
Main duties of the job
Be the first voice patients hear at Cora Health. As a Patient Care Advisor, you’ll handle calls and emails, book appointments, and guide patients with musculoskeletal (MSK) conditions through their care journey. No healthcare experience needed—just great customer service skills and a passion for helping people.
About Us
We’re a leading provider of community healthcare services in the UK, delivering MSK care, diagnostics, physiotherapy, pain management, mental health support, and more. Our mission: make healthcare accessible and straightforward for everyone.
Job Details
* Date posted: 14 November 2025
* Salary: £24,800 a year
* Contract: Permanent
* Working pattern: Full‑time
* Reference number: HEOF548
* Location: The Lightbox, Quorum Business Park, Newcastle upon Tyne, Tyne and Wear, NE12 8SU
Benefits and Working Conditions
* No weekends, bank holidays, or late shifts
* Hybrid working after probation
* Up to 30 days’ holiday + Birthday off
* Wellness support & Employee Assistance Programme
* Performance awards & discounts (Blue Light, healthcare)
* Learning & development through Cora Academy
* Career progression opportunities
* Electric car & cycle‑to‑work schemes
Person Specification
Qualifications
* Desirable: Previous call centre experience
Experience
* Desirable: Previous call centre experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website.
Employer Details
* Employer name: Cora Health Group Limited
* Address: The Lightbox, Quorum Business Park, Newcastle upon Tyne, Tyne and Wear, NE12 8SU
* Employer's website: http://www.corahealth.co.uk/ (opens in a new tab)
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