We are looking for an experienced and customer focused IT Support Technician to join our clients team and provide high quality technical support to both remote and office-based colleagues, based in Allscott, near Telford
This is a varied, hands-on role supporting day-to-day IT operations across multiple sites, ensuring our users have the tools and support they need to work effectively.
Salary & Benefits
* Salary up to £30,000/pa
* Full Induction and training, Annual Bonus Scheme, 33 days holiday including bank holidays, Enhanced Contributory Company Pension, Private Medical Cover (including dependants with 50% company contributions), Life Assurance, Salary Sacrifice Scheme for Grocery Shops, plus much more!
Key Responsibilities
* Provide IT support to remote and office based users, resolving daily technical issues and faults
* Support office and depot technology, including:
* Printing and print services (office, depot, and home users)
* Meeting room technology
* LAN and general office infrastructure
* Manage the end-user hardware lifecycle, including:
* Procurement and provisioning
* Asset management and tracking
* Replacement and secure disposal of equipment
* Configure, build, and ship IT hardware for new starters and to replace faulty devices
* Support user management processes, including joiners, movers, and leavers
* Manage desktop operating system lifecycles
* Provide support for Microsoft Office 365 and other core business applications
* Handle software provisioning and licence management
* Support mobile device management, as well as mobile and fixed voice services
* Assist with tracking hardware and software assets
Helpdesk & Support Duties
* Respond to IT Helpdesk tickets as part of the wider support team
* Provide 1st line support, handling a range of user queries and issues
Participate in a rota to provide helpdesk cover
6:00am – 6:00pm between 1st March and 31st October
8:00am – 5:00pm between 1st November and 28th February
Additional Requirements: Travel to other sites and depots as required to provide in-person IT support
Person Specification
* Valid UK Driving Licence
#J-18808-Ljbffr