Job Description
We are seeking an enthusiastic Care Co-Ordinator/ Care Team Leader for our Down and Lisburn office, located in Saintfield, who wants to be part of something special. Do you like to know that what you do makes a real difference to people’s lives? We are seeking someone who takes pride in their role, gives attention to detail, and finds the best solutions for both Clients and Care Professionals.
You could be joining an award-winning office who focus on a high-quality, person-centred care service, providing companionship, home help and personal care. This exceptional service is different to any other care organisation in the area, providing a minimum of one-hour home visits to our client base. Imagine having dementia but still being able to go to your dance class on a Saturday, still being able to pick up your pension, still going into town on a Wednesday for a coffee. Our team of dedicated Care Professionals makes these things happen every day.
As Care Coordinator, you hold a supervisory role, with a portfolio of clients/Care Professionals under your care. You are responsible for ensuring that our clients always receive the highest quality care from Care Professionals who are a suitable match, with the emphasis on building fantastic relationships.
Responsibilities include:
* Planning, Coordinating and Scheduling of the service for clients
* Carrying out care consultations with potential new clients.
* Organising all Rota’s and making sure that all Care Professionals have their schedules in advance
* Conducting service reviews and completing client support plans whilst liaising with the client, their family, and the team to ensure the client is happy
* Supporting new Care Professionals as they get started in their new role
* Conducting Care Professional supervisions and Client quality assessments
* Dealing with enquiries and working collaboratively with key support functions
* Ensuring that the Client/Care Professionals are matched well and the delivery of the highest quality of personalised care
* Maintaining accurate records in respect of all the duties of the role
* Participate in the on-call rota currently one weekend in 8
* Compliance with Home Instead's Equality, Diversity and Equal opportunities Policy
Qualifications
What qualifications and experience will you need?
You may be from outside the care industry but with excellent transferrable skills, and we would like to hear from you. You must be passionate about delivering high quality service to our clients and Care Professionals
Essential Skills:
* Have excellent “people” skills
* Have a minimum of 12 months experience with responsibility for supervising/leading a team of people
* Be a strong communicator, both verbally and in writing and have an excellent telephone manner
* Have strong organisational and problem-solving skills – ‘A puzzle solving brain’.
* Be able to work at a fast pace in a changing environment
* Have a passion for delivering the highest quality of care to our clients
* Must have a full UK driving licence and means of transport when required to visit clients
Desirable Skills:
* Previous experience in the care sector or a related industry would be helpful, and any experience of scheduling or logistics is desirable
* Experience of using People Planner software is an advantage, but not essential
Additional Information
Would you like to be part of a team which improves the lives of others every day? If so, we would love to hear from you.
This is a full time role, working Monday to Friday, with some flexibility required to support on call.
Salary £26 to £30k depending on experience
This role is UK based and the right to work in the UK will need to be established as part of the recruitment process.
We encourage applications from all sections of the community as we want to reflect the neighbourhoods in which we work. Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. This role is subject to an Access NI enhanced disclosure.
Apply today to learn more.