Crisis Management Billing Team Deputy Team Leader
This role is responsible for the deputy management of a team that supports a Business Unit from within the Operations department. Working closely with a fast-paced team, providing accurate, effective operational and problem-solving support, within the Willis Towers Watson CEM framework.
The Role
Operational and Service Delivery
1. Supporting Line Management responsibility for UK-based K&R billing team
2. Understand, apply and where necessary explain the business unit policies and procedures.
3. Deliver timely and accurate end to end client documentation, within the CEM framework, FCA and contract certainty requirements
4. Loading of data into the relevant WTW systems, in an accurate and timely manner
5. Undertake and verify due diligence of new clients, markets and third parties
6. Review, monitor and provide resolution to technical questions from clients, markets, A&S, claims, compliance and business unit colleagues, to ensure that the client’s best interests are maintained
7. Support the BU in accurate tracking and processing of revenue, as required
8. Assist and liaise with Xchanging, the bureau submission and Facilities teams on submission queries
9. Communicate effectively with colleagues, markets and others where appropriate to maximise service delivery levels
10. Undertake all mandatory training within the deadline set
11. Undertake annually required level of Continuous Professional Development
12. Perform quality checks on all documentation
13. Maintain confidentiality of information at all times and manage data in line with WTW guidelines
14. Any other duties as requested