Company Description
Company Description
Joinus at Accor,wherelife pulseswithpassion!
As apioneerin the art ofresponsiblehospitality, the Accor Groupgathersmorethan45 brands, 5,600hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.Whileeachbrand hasitsownpersonality,whereyouwillbeable totrulyfindyourself,theyallshareacommonambition: tokeepinnovatingandchallengingthestatus-quo.
Byjoiningus,youwillbecomeaHeartist,becausehospitalityis, first andforemost, aworkofheart.
Youwilljoinacaringenvironmentand a teamwhereyoucanbeallyouare. Youwillbein asupportiveplace togrow, tofulfilyourself, todiscoverotherprofessions and topursuecareeropportunities, inyourhotelor inotherhospitalityenvironments, inyourcountry oranywherein the world!
Youwillenjoyexclusivebenefits,specificto thesectorandbeyond, aswellasstrongrecognition foryourdailycommitment.
Everythingyouwilldowithus,regardlessofyourprofession,willofferadeepsenseofmeaning, tocreatelasting,memorableandimpactfulexperiencesforyourcustomers,foryourcolleaguesand for theplanet.
Hospitalityisaworkofheart,
Joinus andbecomeaHeartist.
Job Description
We are seeking an enthusiastic and customer-focused GSA - Food & Beverage Service professional to join our dynamic team in Mysuru, India. As a key member of our food and beverage department, you will be responsible for delivering exceptional dining experiences to our guests while maintaining the highest standards of service and efficiency.
* Greet and escort guests to their tables, ensuring a warm and welcoming atmosphere
* Take food and beverage orders accurately, demonstrating knowledge of menu items and daily specials
* Serve food and beverages promptly and professionally, adhering to established service standards
* Maintain cleanliness and proper setup of tables, side stations, and dining areas
* Perform opening and closing duties as assigned, including table setting and side work
* Apply food safety and hygiene standards (HACCP) in all aspects of service
* Upsell and promote food and beverage offers to maximize sales revenue
* Handle guest payments and operate point-of-sale systems efficiently
* Address guest concerns promptly and professionally, escalating issues to management when necessary
* Collaborate with kitchen staff and other team members to ensure smooth service operations
* Assist in other Food & Beverage outlets during peak times or as required
* Participate in regular team meetings and training sessions to enhance skills and knowledge
* Maintain knowledge of local cuisine and culture to enhance the guest experience in Mysuru
Qualifications
* Degree or diploma in Hospitality or Tourism Management
* Completed Industrial Training in Food & Beverage Service
* Strong knowledge of food and beverage service procedures and etiquette
* Excellent understanding of food safety and hygiene standards (HACCP)
* Proven customer service skills with a friendly and professional demeanor
* Ability to work efficiently in a fast-paced, high-pressure environment
* Excellent communication skills in English; knowledge of local languages is a plus
* Strong attention to detail and ability to multitask effectively
* Basic math skills for handling bills and payments
* Physical stamina to stand for extended periods and carry serving trays
* Flexibility to work various shifts, including weekends and holidays
* Knowledge of point-of-sale systems and cash handling procedures
* Familiarity with fire and life safety procedures in a hospitality setting
* Enthusiasm for creating memorable dining experiences for guests
* Knowledge of local cuisine and culture in Mysuru
* Ability to work effectively in a multicultural environment
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