Clinical Assistant Administrator
Hours - Monday to Sunday, 4x9 hour shifts on rotating schedule. Location - Frimley Park.
Main Duties
* Welcoming patients in a professional, courteous manner, coordinating their arrival through to departure
* Escorting patients to and from the clinical area as required, explaining the procedure fully and ensuring any questions or concerns are managed professionally
* Completing the patient’s pre-scan data protection/consent form and health and safety questionnaire (where applicable)
* Assessing and monitoring the patient’s condition after the procedure, ensuring any changes are reported to the relevant staff immediately
* Ensuring patient and customer focus is central to the success of the MRI department by delivering a high level of patient care throughout
* Accurately entering all relevant patient data into the patient management system
* Managing administrative tasks within the unit, including:
o Dealing with telephone, direct and face-to-face enquiries
o Booking clinically validated appointments on the internal system
o Ensuring all payments are invoiced promptly and accurately
About Us
InHealth is the UK\'s largest specialist provider of diagnostic and healthcare solutions. We work collaboratively with the NHS to deliver high-quality tests, scans, assessments and procedures. In the last year we have supported over 5 million patients and aim to serve 7 million by 2030, maintaining a 97% patient satisfaction rate.
Requirements
* An empathetic and caring approach
* A passion for delivering the highest level of customer service
* A good understanding of health and safety and infection control
* Ability to work independently and as part of a multi-skilled team
* Flexibility in working patterns to fulfil site requirements
* Excellent written and verbal communication skills, with a capability to present information logically and efficiently
* Strong administration skills with an ability to pick up new systems quickly
* The passion to attend courses to enhance knowledge and skills for the role required
Experience
* Experience in a similar healthcare role, delivering hands‑on patient care, or a passion to learn and work in a busy healthcare environment after working in a customer‑focused environment
* Proficient administration skills, such as experience using Microsoft Packages
* Experience working in a fast‑paced environment
Qualifications
Please see Job Advert.
Additional Criteria
Please see Job Advert.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
#J-18808-Ljbffr