Automotive Service Administrator
Hounslow (LHR)
£30,000 – £32,000 DOE
Full-Time | Permanent | Office-Based
We are recruiting for two key positions within our busy and professional Admin Department in Hounslow:
Automotive Service Administrator
Automotive Service Planner / Service Administrator
These are excellent opportunities for experienced administrators to join a structured, fast-paced motor operation supporting fleet servicing, vehicle compliance, and customer service delivery.
Automotive experience is highly advantageous; however, candidates with strong administration experience in a process-driven environment will also be considered.
Role 1: Automotive Service Administrator
Hours: Monday – Friday | 09:00 – 17:30
Key Responsibilities:
Acting as first point of contact for drivers, customers, and visitors
Coordinating vehicle collections and returns
Raising, updating, and closing job cards
Inputting job details accurately onto internal systems
Supporting the service team with telephone enquiries
Completing invoicing and ensuring documentation accuracy
Conducting internal paperwork checks and audits
Providing administrative support to the Operations team
Role 2: Automotive Service Planner / Service Administrator
Hours:
Monday – Friday | 09:00 – 18:00
Alternate Saturdays | 07:00 – 13:00 (paid overtime at time and a quarter)
Key Responsibilities:
Producing and managing vehicle service plans
Scheduling servicing and maintenance up to three weeks in advance
Booking MOTs and scheduling tachograph calibrations
Monitoring service compliance and running KPI reports
Maintaining accurate vehicle and service records
Managing warranty and contract service jobs
Ensuring job cards progress efficiently for timely invoicing
Providing Service Reception cover when required
About You
We are looking for candidates who demonstrate:
Strong administrative experience (essential)
High attention to detail and strong organisational skills
Ability to manage multiple priorities in a fast-paced environment
Confident and professional communication skills
Good IT literacy and experience using internal systems
Automotive or motor trade experience is highly advantageous, particularly experience within a Service Department, Workshop, Fleet, or similar vehicle-based environment.
Candidates from structured, compliance-driven industries (e.g. transport, logistics, engineering, maintenance, property, or healthcare administration) will also be considered.
What’s On Offer
Competitive salary (£30,000 – £32,000 DOE)
Paid overtime (Planner role)
Company pension
On-site parking
Stable, full-time positions within a well-established motor operation
Supportive team environment
If you are an organised and proactive administrator looking to join a professional automotive environment in Hounslow, we would like to hear from you.
Apply now to be part of a growing Service team