Job Title Receptionist
Responsible to Front of House Manager/ General Manager
Date May 2024
Hours 35 hrs per week, 7 hr shifts, 5 days over 7 which will include evenings and weekends
JOB PURPOSE
To provide the highest possible standard of reception services to all customers. To respond to enquiries, provide efficient billing and check in/out services. To encourage sales and provide a focal point for the collection and flow of information at Wortley Hall.
PRINCIPAL RESPONSIBILITIES
* To be pro-active in greeting and welcoming customers on arrival and ensuring that all initial needs and requirements are met.
* To operate booking, billing, payment and invoicing systems and procedures effectively, ensuring that all monies are secure and any discrepancies reported.
* To facilitate the smooth flow of information and communications to all departments and managers. To maintain confidentiality with regard to information collected.
* To deal with all customer enquiries in an effective and efficient manner
* To fulfil administrative duties and to provide clerical support as required
* To ensure that the reception area is tidy and clean at all times and that any Health & Safety issues are reported to a Health & Safety Officer/Manager
* To be pro-active in chasing up conference bookings and ensure that all welcome packs are ready for the conference's arrival.
* To ensure that the till balances and that all appropriate invoices and statements are filed in the absence of the Accounts Clerk.
* To work effectively as part of the Wortley Hall team to ensure the highest level of customer satisfaction.
* To continually develop yourself and others in your role at Wortley Hall and seeking wherever possible to improve service to customers
Job Types: Full-time, Permanent
Pay: £12.85 per hour
Benefits:
* Additional leave
* Bereavement leave
* Company events
* Company pension
* Discounted or free food
* Employee discount
* On-site parking
* Private medical insurance
* Profit sharing
* Sick pay
Experience:
* Reception: 1 year (preferred)
Licence/Certification:
* Driving Licence (preferred)
Work Location: In person