Job Description
Job Title: Training Services CoordinatorLocation: BracknellSalary: Up to £30,000 per annumJob Type: Permanent, Full time (37 hours per week)About The Company:The Company is a science-driven, independent organisation providing practical guidance and commercial solutions for the built environment. With 70 years of expertise, the company delivers impactful insights through market intelligence, consultancy, testing, compliance, research, training, and instrumentation.Committed to shaping the future of the built environment, the company collaborates with industry leaders to drive innovation, sustainability, and efficiency. Its UKAS-accredited test facilities and expert consult- ants equip businesses and consumers with the insights and tools needed to create better buildings.
Headquartered in Bracknell, UK, with offices in China and the USA, the company supports a global network of organisations and corporations in the built environment.About The Role:The company's industry leading training programmes which are designed to keep teams at the forefront of building services engineering. From mechanical and electrical systems to airtightness testing, building regulations, and net zero strategies, company courses combine expert instruction with practical application.Your role will be to ensure all aspects of Training are delivered smoothly and efficiently achieving satisfaction is delivered through operational excellence of all.Exciting work you will be doing:Training & Events:Contribute to the company's goal of developing and delivering high quality training and event experiencesAssist in the promotion of training, including developing promotional content for the comapny website and newslettersResearch potential new training offerings, including helping to identify new training courses and trainers.First point of contact for all incoming training enquiries, establishing their training needs and identifying potential solutionsProactively contact customers to identify training needs and contactsUnder supervision of Manager, produce training proposals based upon customer specific need and requirementsTake ownership of the scheduling and arranging of the annual calendar of open trainingCoordinate logistics for delivery of training, including catering and appropriate instrumentation and equipment where requiredLiaise with lecturers, speakers and external venues as neededCo-ordinate the virtual delivery of online training courses and eventsArchive training materials and course dataOversee day to day course management, capturing relevant data and recordsProcess customer orders, including bookings, production of invoicing, taking payment, confirmations, certification and course closure in line with quality proceduresAssemble delegate training materialsReview and action customer feedback, actioning opportunities for improvementProduce training statistics and reports from CRM as required.Regular maintenance and update of records on the CRM systemPrepare, coordinate, and participate in key stakeholder meetings, relevant to the job role enabling the servicing of membership and information service offerings.Additional Services:Contribute to the successful administration and delivery of the wider company Intelligence and Insights division, including order fulfilment and handling customer enquiries.Support other colleagues during periods of high demandMaintain a good working relationship with all company departmentsUndertake activities in accordance with the company quality procedures and ISO 9001:2015Assist with any other activities commensurate with the role across the compnay as required by business needsDraft content for the company websiteAbout you:Skills Required:Previous experience of training or event management (desirable)Good knowledge and experience in operation of digital meeting and conferencing platformsKnowledge of Microsoft Office packages - PowerPoint, Word, Excel & OutlookExperience of working on multiple inhouse software systemsGood verbal and written skills with ability to draft textHigh performing customer service skills preferably in a B2B environmentConfident communicator, when dealing with customers, staff and stakeholdersExcellent telephone mannerAbility to engage individuals at all levelsExcellent organisational and administration skillsHighly organised with strong attention to detailGood problem-solving skillsAbility to work on own initiative as well as part of a teamEagerness to achieve targetsQualification(s) Required:Degree level education is desirableWhat the company can offer you:Workplace Pension SchemeLife Assurance - 4 times annual gross reference salaryHelpatHand - Online GP Support Services and discount platform26 Annual Holidays (pro-rata) and additional Bank HolidaysEye testsElectrical Vehicle Charging point in the car parkEmployee well-being: Employee Assistance Program (24/7 confidential service)Please click on the APPLY button to send your CV and Cover Letter for this role.Please Note: We are unable to provide sponsorship for this role so all applicants will need to already possess the right to live and work in the UK in order to be consideredCandidates with the experience or relevant job titles of: Training Programme Administrator, Training Programme Organiser, Event Coordinator, Event Administrator, Programme Assistant, Programme Planner may also be considered for this role.TPBN1_UKTJ