Free People Keyholder (24hrs) – Edinburgh, Scotland
Join to apply for the Free People Keyholder (24hrs) role at Free People.
This position is located at 94 George Street, Edinburgh, EH23DF, United Kingdom.
Role Summary
A Key Holder collaborates with store management to supervise store operations and lead a store environment that is engaging and inspiring for customers and team members. This includes driving sales, awareness of key metrics, and development of others.
What You’ll Be Doing
* Act as a brand representative reflective of company values, partnering with store leadership to create an engaging experience for Free People customers.
* Empower the team to drive sales through personalized service, elevated styling, and outfitting recommendations; create inspiring selling initiatives that enhance the customer experience.
* Deliver a seamless, omni‑channel shopping experience through understanding and utilization of systems and applications.
Leadership & Team Management
* Empower team members by exercising decision‑making and multitasking while prioritizing service.
* Lead by example, managing the store environment, customer experience, and daily operations with energy and positivity.
* Share knowledge by teaching product and brand messaging using available resources.
Visual & Business Operations
* Support daily opening and closing procedures and operational execution.
* Collaborate with partners to effectively execute shipment processing, restocking, and product placement while maintaining visual standards.
* Adhere to store safety, inventory accuracy, and reduction of product loss.
Communication & Relationships
* Stay current, respond to communication, and contribute to daily meetings and brand initiatives.
* Use positive communication to enhance customer experience.
* Guide and develop the stylist team, taking responsibility for personal development and progression.
What You’ll Need
* Energy and happiness that is contagious.
* Build relationships naturally, embracing individuality and diversity.
* Exhibit clear verbal communication skills.
* Ability to thrive in a fast‑paced, rapidly evolving environment.
Benefits & Perks
Work Life Balance
* ‘Life Leave’ – one day a year and annual leave entitlement.
Wellbeing
* Employee Assistance Program.
* Discount off external gym memberships.
* Private Medical Insurance for eligible employees.
Employee Discounts
* Up to 40% discount at all URBN Brands.
Travel
* Season ticket loan for eligible employees.
* Cycle to work scheme for eligible employees.
Continued Development
* Structured support within the business and continued learning and development.
Equal Opportunity Statement: URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all employment decisions on merit, job requirements and business needs.
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