Job Description
Night Porter/RFeceptionist
Department: Front of House
Responsible to: Operations Manager
Scope and general
Purpose of the job: To cover the reception desk, deal with enquires, and handle arriving and departing guest, maintain a presence in the lobby and always have a willing and helpful approach towards all guests in the property.
Liaise with: General Manager, Housekeeping, Reservations & Accounts
KEY RESPONSIBILITIES
Ensure the Porters desk is manned at all times.
Provide a consistently high level of customer service.
Desk and surrounding areas to be kept neat and tidy at all times.
Handling the check in and check out of all guests and offering assistance with their luggage.
Maintaining a daily log of all faults in the apartments and ensure follow up is done by maintenance or General Manager.
Assisting with the weekly Fire Alarm tests every Tuesday.
Notifying various outside contractors, Lift engineers, KC Drains etc. when necessary and ensuring repairs are carried out effectively.
Safety and security of all residents and the building is paramount
Within the guidelines laid down by management and Health & Safety.
Issuing of keys/access fobs to correct persons/residents and outside contractors whilst recording this at all times.
Ensuring that all contractors report to reception, sign in and are issued with the contractor's badge. Likewise ensure that the same process happens when they leave the building.
Passing on information given by guests that concern housekeeping and maintenance and ensuring it's logged.
Responsible for accepting all deliveries to the main reception desk and the safekeeping of all parcels and mail. Perishable and consumable items to be stored in the appropriate facility until the resident returns. Residents to be notified of any delivery to arrange for it to be collect or delivered to the apartment.
Handling telephone enquiries and taking messages.
Handle guest complaints extend an apology and inform the General Manager as soon as possible.
Greet all guests by name (if known) and always stand up when welcoming or interacting with a guest.
Keep the entrance drive way clean and tidy and ensure it is swept regularly.
In the absence of HK make sure the lobby areas are kept tidy and clean and the cushions on the sofa are kept upright and orderly.
* To comply with all Company policies and procedures and to respect the confidentiality of all guests.
* To carry out other relevant duties as required.
* To remain fully aware of, and abide by, the Company's emergency procedures.
OTHER
To carry out any other duties within reason as defined by the management.
HEALTH AND SAFETY
* To take reasonable care for the safety of yourself.
* To ensure the health and safety of colleagues and guests.
* To maintain the required standard of personal appearance at all times.
* To adhere to company safety policies and attend statutory training sessions.
* To assist the company in maintaining a safe working environment.
* To be fully aware of the company Fire procedures and the location of two fire exits near your department.
PERSON SPECIFICATION
Personal Strengths
* Personable and good communicator.
* Highly organized and efficient.
* Excellent interpersonal skills and outgoing disposition.
* Great attention to detail.
* Ability to work on their own and take responsibility for their actions.
* Able to work well within a small team and meet deadlines under pressure.
* Quick to grasp concepts and able to adapt to changing situations.
I have read and agree to all details as laid out above:
Signed
Date
Please sign the enclosed duplicate of this document and return it to the General Manager, retaining the original for your records.
Job Type: Full-time
Pay: From £12.21 per hour
Ability to commute/relocate:
* London SW1A: reliably commute or plan to relocate before starting work (required)
Work Location: In person