Behind every race-winning team is a world-class support network. Our business functions drive efficiency, innovation, and performance, ensuring success on and off the track. If you’re motivated, skilled, and ready to be part of something extraordinary, we want to hear from you!**Purpose:**Provide advanced technical support to Red Bull Powertrains, including expert-level support for hardware, software and network issues. Manage and resolve high-priority incidents and problems, perform system administration tasks, participate in IT projects, and maintain detailed documentation of IT processes.**Accountabilities:*** **Incident Resolution:** + Respond promptly to user requests via phone, email, or chat. + Diagnose and resolve technical issues related to hardware, software, and network connectivity. + Escalate complex problems to higher-level support teams when necessary.* **Networking**: + Basic troubleshooting of network connectivity issues. + Familiarity with TCP/IP, DNS, DHCP, and LAN/WAN concepts. + Collaborate with network administrators for more complex network problems.* **Microsoft 365 (M365) Services:** + Assist users with M365 applications such as Outlook, Teams, and OneDrive. + Troubleshoot M365 account issues, permissions, and access. + Ensure seamless integration of M365 services within the organization.* **Documentation and Training:** + Maintain accurate records of incidents, solutions, and user interactions. + Create user-friendly guides and documentation for common issues. + Conduct training sessions for end-users on IT best practices.* **User Communication:** + Communicate technical information clearly to non-technical users. + Manage user expectations and provide timely updates on issue resolution.* **Projects:** + Participate in IT projects, including system upgrades, migrations, and new technology implementations. Assist other IT teams with project deployment tasks as required.**Additional Accountabilities:*** Participate in the out of hours on-call IT support rota and provide on-site weekend support when required.**Essential Competencies:*** Proven experience with Microsoft applications and client operating systems* Hands on experience configuring and troubleshooting client operating systems and applications including (physical and virtual): Windows 11, Microsoft Office 365, Exchange, and business systems.* Hands on experience with Active Directory and Group Policies.* Windows scripting desirable (Powershell).* Mentor and guide junior IT support staff. Provide training and support to enhance their technical skills and knowledge.* Excellent customer management skills* Demonstrates attention to detail.* Strong oral and written communication skills.* Works independently but is also a team player.* Bonus scheme* Private healthcare* A pension scheme* On-site gym* Free daily food allowance* And many more!At Red Bull Technology Group, we believe our greatest strength is our people. We celebrate every success – together - and know that trust and collaboration are what drive us forward as one team.We’re committed to building a workplace where everyone can thrive, no matter their background or identity.Diversity fuels creativity, and inclusion unlocks potential. That’s why we actively foster a culture where you can bring your full self to work, feel you belong, and be part of something extraordinary.## **Job Posting End Date**Fri, 31 Oct 2025
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