At Charles Tyrwhitt our purpose is to \"Make it easy for men to dress well\" and we can’t do that without our specialist teams. This time, we’re on the lookout for a Dual Site Store Manager to work with the London Area Manager and the Teams in the Lime Street and Cannon Street stores.
What You Will Be Doing
As the Dual-Site Manager of Cannon Street and Lime Street, you will take ownership of two established, high-volume City stores serving a predominantly corporate customer base, leading and developing your teams to exceed KPIs, sales and profit targets, whilst fostering a high-performance, customer-first culture. You will take full ownership of controllable costs, payroll and budgets, ensuring efficient management in line with company expectations.
By championing exceptional service standards and ensuring your teams are fully aligned on customer experience principles, promotions and product knowledge, you will deliver a consistently premium brand experience. Using commercial reports, VM directives and training tools, you will make confident, data-led decisions to drive trading performance, maximise sales opportunities and maintain outstanding visual and operational standards.
You will build strong relationships across stores and Head Office to collaborate on stock control, layout, promotions and people development, influencing positive change and sharing best practice. Alongside this, you will recruit, develop and retain high-calibre talent, recognise exceptional performance, champion colleague engagement and ensure full compliance with company policies, health and safety and security procedures.
What We Are Looking For
* Previous retail management experience in a £2.5m turnover environment (essential)
* Proven ability to lead, coach and motivate teams, fostering engagement and a culture of progression while managing under-performance constructively through clear expectations, supportive coaching and appropriate performance processes
* A proven track record of driving sales in a commercially driven environment
* Proven strategic planning skills and an ability to maintain long-term vision whilst remaining responsive to business needs
* Highly commercial, with strong analytical skills
* Well-developed oral and written communication skills sufficient to influence, persuade and negotiate at all levels both within and outside the organisation
* High levels of organisation and a structured approach to managing a store team, demonstrating a passion for shop floor management (including driving sales, ensuring the highest levels of customer service and VM are maintained and sales opportunities are optimised)
What You Can Expect From Us
* Excellent bonus scheme - bonuses are paid quarterly when your store hits target. Teamwork makes the dream work – and fills the pockets too!
* Uniform – retail colleagues are entitled to a uniform allowance which is refreshed every 6 months.
* We will help you get to work too! We have a great cycle to work scheme, relocation packages to support career development and we offer season ticket loans to those based in London stores.
* We are serious about having fun at work. Each store has a fun fund to ensure parties, treats, social activities and team building events happen regularly.
* The Tyrwhitt Academy will take care of your professional development. Our training supports you with product knowledge, customer service and other training needs. We also have a number of apprenticeship level qualifications open to store colleagues that you can work through whilst still earning your full wage.
Who We Are
Once upon a shirt, Nicholas Charles Tyrwhitt Wheeler (whilst studying Geography at Bristol University – we might add) had the notion that he could make a better shirt at better value than anyone else in the world! He believed that all men; no matter their shape or size, where they may be in the world or indeed their budget; should be able to own a Jermyn Street quality shirt. A proper shirt. A CT shirt.
That was over 3 decades ago and whilst Charles Tyrwhitt (it rhymes with spirit by the way) is still famous for proper shirts, these days we are about so much more than collars and cuffs. Our purpose is to \"make it easy for men to dress well\". We take care of a chap’s entire wardrobe, providing stylish solutions for every occasion. We make sure he gets what he wants, when and how he wants it.
\'I am Proud and Free to be me!\'
When it comes to our people, we really do \"Give a shirt\".
Tyrwhitteers (our people) are a diverse, passionate and entrepreneurial bunch. We enjoy a fun, engaging and rewarding culture, where everyone is empowered by our 3 BE-liefs which are; \"BE the BOSS\", \"BE the CUSTOMER\" and \"BE the BEST\".
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